Why do I need a Help Desk Service when I can use AI to answer my questions for me? Beyond an automated service like AI, people associate a company’s relevancy with their ability to handle their questions on demand. When they call you, someone is on the phone, on a live video call, on live chat or interactive email correspondence. It’s a vital skill to have and vital to the support of the business.
What this means is when customers want to reach you on the phone; they want that as soon as they call your company, someone picks up the phone to answer their questions. Research state that when you invest in good Customer Service, you will have a larger ROI, which mean a higher Return on your Investment. Help Desk can serve for many purpose relating to supporting to customers to answer called relating to warranty, pre-sales, technical support to general questions.
Let us help you build a support team that will stand by you.
Download a Help Desk? Our Help Desk Service is beyond Customer Service, but is a software that is design as your very own call center to handle the flow of calls when they come through the IVR. We will design the structure and upkeep the system that allow you to stay in contact with your customers. As we will also provide the support for the software, as well as, the phone service, and provide the support you are looking for. We will handle all the requests and ticketing process, as well as, showcase an internal knowledge base that will provide detailed instructions on how your products or services work, with full details to your staff.
Get 24 hours help desk support. This is the human AI generated help desk that does more than words. We probe you and your customer to figure out what issues you are having, as well as issues your customers, are having. We ask questions to know how to solve your problems. Streamline and track the problem easier for you. Likewise, we have a better ticketing system and knowledge base to make the process easier. With these processes in place, we can solve problems quickly and easier for you and your customers who call in for help!
We will resolve tickets faster, respond to emails, text messages, phone calls faster, to get issues resolve and for those that are more complicated issues that’s hard to solve. We do have a system for those problems, too.
Our process is cost affective, and it’s extremely easy to set up our services. You’ll save money on staff by “in-sourcing” the people who will work alongside you. With our in-sourcing process, you hire local people from your communities in the same country you are located. This is the in-sourcing process with flexible spending, the people you spend on will put back the money in the communities that you support. Most important, you don’t have to pay a lot of money to set up an entire Enterprise network or domain to get started. This process is just one click of a button to start the support of your business.
What does it mean to be proactive?This means you will already have people and the system positioned in place. Your support team on demand in a place to help. When you have a year round check to ensure your system is taken care of and in place, that’s what does it mean to position yourself in a proactive support arena?
IT is not a priority for some companies, likewise, it only a fair estimate to say the least. That’s why we implement a system to use our service as needed and when needed. Don’t let the fair of cost be in the way of you positioning yourself to do better and to be proactive in the provisioning measures it takes to save you an outage.
We’ve rolled our sleeves up and manned the phone when needed. We know what it takes to provide excellent support, and that’s why when we train our people. We take everything that applies to probing in consideration to resolving any complicated issues.
We take our work serious and when it comes to support. It takes a hands-on approach on things, not an AI robot. Experience is relative when it comes to going beyond a keyword. Knowing the right words to use to understand the problem on hand is key to solving and documenting any process.
