Reliable people. Complete back-office support. Zero hiring friction.

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

Position Overview

The Manager, Customer Success (CS Manager) is a pivotal leadership role within the Customer Success organization. Your full professional capacity is invested in one outcome: building, developing, and leading a high-performing CS team that consistently delivers exceptional retention, expansion, and customer outcomes across the portfolio.

The CS Manager is not a removed administrator. You are a hands-on people leader who is deeply connected to the day-to-day work of your team — present in account reviews, coaching conversations, renewal pipelines, and at-risk escalations. You understand the team’s accounts well enough to guide strategy, spot risk early, and develop each CSM's capabilities in the context of real work; but do so as a leader and coach, not as an account owner.

The ideal candidate brings mastery of CS execution and is now ready to direct that expertise entirely toward the growth and performance of others. You are energized by developing people, committed to building scalable team systems, and commercially literate enough to hold the team accountable to the metrics that matter.

Key Responsibilities

• Own team-level GRR, NRR, and expansion targets — accountable for aggregate performance across all direct reports' portfolios

• Maintain a real-time view of the team's renewal pipeline, at-risk accounts, and expansion opportunities through regular account reviews and reporting

• Identify commercial risk early across the team's portfolio and drive proactive mitigation — not just flag issues when they surface

• Ensure every CSM on the team has a documented account strategy, active success plans, and clear renewal and expansion plans for key accounts

• Partner with CS Leadership to set team targets, forecast performance, and report on retention and revenue outcomes at the portfolio level

• Serve as the executive escalation point for the most critical or complex account situations within the team's portfolio

• Own the consistent application of CS playbooks, processes, and standards across the team — identifying where gaps exist and driving improvement

• Partner with CS Leadership to develop, refine, and operationalize playbooks, renewal frameworks, and success plan standards

• Manage a team of CSMs across levels with direct accountability for their performance, development, and career progression

• Conduct regular 1:1s with each direct report — structured, purposeful, and focused on both immediate performance and longer-term development

• Deliver honest, specific, and actionable performance feedback on a consistent cadence — not just at formal review periods

• Develop and maintain individual development plans for each direct report, aligned to their career goals, current gaps, and the needs of the team

• Identify high-potential team members and proactively create stretch opportunities, exposure, and development experiences that accelerate their growth

• Address underperformance early and directly, with clear expectations, documented support plans, and consistent follow-through

• Actively contribute to hiring decisions, onboarding design, and ramp planning for new CS team members

• Build a team environment where feedback flows in both directions — where CSMs feel safe to raise concerns, share ideas, and push back constructively

Competencies:

• People Leadership & Talent Development – Builds and develops a high-performing CS team through structured coaching, actionable feedback, individualized development plans, and clear accountability for performance and career growth.

• Commercial & Retention Leadership – Owns team-level GRR, NRR, retention, and expansion outcomes, ensuring CSMs understand their commercial responsibilities and have clear strategies to achieve portfolio targets.

• Strategic Account & Risk Oversight – Maintains visibility across renewal pipelines, account health, expansion opportunities, and at-risk customers, identifying trends and driving proactive strategies before risks impact retention.

• Performance Management & Accountability – Sets clear expectations, evaluates performance consistently, recognizes high potential, and addresses performance gaps early through direct feedback, structured support, and follow-through.

• CS Coaching & Execution Excellence – Coaches CSMs on account strategy, success planning, renewals, expansion, and executive engagement while ensuring consistent execution of CS playbooks and standards.

• Operational Excellence & Scalability – Builds and improves CS processes, reporting cadences, playbooks, onboarding programs, and team systems that create consistency and enable the organization to scale effectively.

• Executive Escalation & Customer Leadership – Provides leadership in complex or high-risk customer situations, helping shape strategy and executive communication while enabling the CSM to maintain appropriate account ownership.

• Cross-Functional Leadership & Influence – Partners effectively with Sales, Product, Finance, Operations, and CS Leadership to align customer strategy with broader retention, expansion, and business objectives.

Required Qualifications

• 8–12 years of experience in Customer Success, Account Management, or Customer Growth in B2B SaaS

• Demonstrated track record of excellence as an individual contributor in CS — equivalent to CSM 3 or CSM Team Lead performance — providing the commercial credibility needed to coach and develop senior CSMs

• Prior people management experience with direct reports in a CS, account management, or related customer-facing function

• Proven ability to develop CS talent — identifying gaps, designing development plans, and delivering feedback that produces measurable improvement

• Strong commercial literacy: fluency in NRR, GRR, ARR, churn, and expansion mechanics and the ability to hold a team accountable to these metrics with depth and confidence

• Experience managing team performance — setting targets, reviewing pipelines, identifying risk, and driving accountability across a group of individual contributors

• Demonstrated cross-functional influence: working with Sales, Finance, Product, and Operations to align around customer and revenue outcomes

• Strong operational instincts — able to design and improve team processes, reporting cadences, and playbook execution standards

• Experience with CS and CRM platforms at both a user and team-management level

• Exceptional communication skills — able to give difficult feedback, navigate executive conversations, and represent the team's perspective with authority

Preferred Qualifications

• Experience in a CS Team Lead, pod lead, or senior advisor role before moving into direct management — demonstrating a natural progression through the player-coach model

• Background building or redesigning CS team structures, onboarding programs, or career frameworks

• Experience managing CSMs across multiple levels simultaneously — including both early-career and senior team members

• Strong data fluency: designing team dashboards, renewal forecasts, and health scoring systems that inform management decisions

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:

• Comprehensive Health Coverage: Coverage begins on your first day of employment.

• Retirement Savings:

• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.

• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.

• Paid Time Off:

• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.

• Parental Leave:

• 12 weeks paid leave for all employees.

• Remote Work Support:

• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.

• Holidays:

• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA Statement:

Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.

Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.



Enterprise Account Executive - Goods & Services

Why We Have This Role

Our Enterprise Account Executive team is a group of highly driven individuals dedicated to closing experience gaps. Our SaaS platform is used to help some of the largest organizations in the world drive action with pre-built experience management (XM) programs and projects that anyone can use.

How You’ll Find Success

• Takes initiative.

• Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.

• Strong track record of exceeding quota.

• Ability to acquire clients.

• Strong negotiating skills.

• Ability to sell a complex platform: Qualtrics Experience Management platform to large, strategic accounts.

How You'll Grow

• Structured promotion process/auto promotion process

• Career Action Planning with Manager

• Qmobility

Things You’ll Do

• Quarterback strategic enterprise deals with Fortune 100/500 companies in your territory.

• Consistently hit and achieve quarterly/annual quotas.

• Cultivate professional relationships with existing clients and prospects throughout at all levels of an organization.

• Develop and maintain in-depth knowledge of Qualtrics' solution offerings.

• Maintain a real-time understanding of the competitive landscape to build win-based proposals and pricing.

• Develop and maintain positive relationships with other functional areas internally at Qualtrics, e.g., Professional Services, Implementation, Subject Matter Experts, etc, to ensure a collaborative approach to secure large enterprise engagements

What We’re looking For On Your Resume

• A validated winner that has led breakthrough results.

• A bachelor’s degree or higher is required

• At least 5-8 years of individual enterprise-level sales experience

• Ability to travel up to 50%

• Experience using MEDDIC sales processes

• Experience using Salesforce.com and measuring system compliance

• Experience over-exceeding quarterly quotas

• Experience in developing business cases

• Experience working on complex contract negotiations

What You Should Know About This Team

We've grown our Enterprise Sales team to respond to strong client demand for the Qualtrics Insight Platform. Our team is a group of highly driven individuals that are intelligent, organized, and dedicated. We work together as a team to accomplish and surpass quarterly and annual objectives. We are a goal-oriented team that works hard and enjoys the incredible trajectory that Qualtrics provides. Our overarching objective is to drive company revenue growth through client success.

Our Team’s Favorite Perks and Benefits

• Salary + Uncapped Commissions and Accelerators

• 100% Performance based promotions -- not politics or tenure

• Culture - Incredible work environment - you can wear jeans and bring your dog to the office, anytime

• Quarterly team activities, winter and summer parties, and lots of Qualtrics swag

• We offer private health insurance, annual experience bonus, wellness stipend to allow you to focus on yourself each quarter, and much more

• The annual Qualtrics Experience Bonus can be used for an experience of your choosing. Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects.

The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Remote Base Annual Pay Transparency Range

$109,500—$207,500 USD

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc.

Your Role:

Tenable is looking for a Senior Software Engineer to join our core product engineering team. Focused on designing, developing, and maintaining cloud-based, state-of-the-art search solutions on top of our customers' ever-evolving landscape of infrastructure in a scalable way. As a Senior Software Engineer on the team, you will have the opportunity to be part of implementing and maintaining a highly scalable, highly reliable cloud-native user interface and underlying microservices which utilize modern technologies and programming languages.

Your Opportunity:

Building the Backbone, not just Processing Data: This role centers on crafting the services that enable data ingestion, storage, querying, and retrieval at scale. It's about building the reliable and efficient 'plumbing' that powers the entire data ecosystem. A critical aspect of this job is to build and manage services around data handling. Unlike typical data engineering roles that might focus primarily on querying and data manipulation, this role also demands building the infrastructure and services that support these activities.

• Data Management: This role will be responsible for managing the ingestion, storage, and retrieval of data within the platform. This includes ensuring the robustness and efficiency of these processes

• Leadership: As a senior member of the team, you will have the opportunity to architect, design and implement features to help drive the overall architecture of our platform

• Innovate: Become a member of senior engineering teams driving on-going innovation of our global cloud architecture and distributed systems that serves our broad customer base with the latest cyber security technologies

• Learn new things: We provide a training budget for you to attend conferences or workshops

• Raise the bar: We are always looking for ways to improve ourselves, our tech stack, and our product features. Bring your ideas and experiences to the table and help make a lasting impact

• Collaborate: Work closely with Product Managers, other engineers, designers, and stakeholders to continuously iterate on our products and drive consensus. You will have the opportunity to support and mentor your peers inside and outside your team

What You'll Need:

• 4+ years of software development experience in enterprise development and a desire to lead

• Experience in software development, particularly within a distributed, microservice architecture

• Experience in database performance tuning, schema design, query optimization in a distributed microservice architecture

• B.S. degree in Computer Science or a directly related field, or equivalent work experience

• Experience developing in Java or Kotlin, and a willingness to learn new languages as needed

• Experience of working in containerized microservice architecture in Kubernetes

• Experience in developing core libraries, infrastructure, and search engines

• Cross-platform development is a big plus

• Accountability for the behavior of your software in production

• Experience coaching and leading mid-level and junior staff in the design, implementation, and execution of highly technical development projects

• Experience in working in an Agile team, and an enthusiasm for working collaboratively within and across product teams

• The ability to work independently and as a part of a team, and to lead/drive projects as necessary

• Experience with databases (SQL or NoSQL such as PostgreSQL, DynamoDB, Elasticsearch).

• Experience with event-driven systems (Kafka, SQS, RabbitMQ or similar)

• The desire to continuously learn and be exposed to new technologies

#LI-Hybrid #LI-LP1

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Range

$137,500—$183,500 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About The Role

Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s white glove service standard.

As a Customer Service Representative, you will complete a four week training program to become an expert in Beyond's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Specialist role is a remote position.

What You’ll Do

• Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment

• Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship

• Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions

• Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner

• Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times

• Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues

• Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.

• Meet and exceed client centric performance expectations focused around quality of service and efficiency

• Engage with feedback to leader and team to collaborate and streamline workflows

What We Look For

• Minimum 1 year relevant call center experience (Required)

• Bilingual - Spanish (preferred / not required)

• Reliable, high speed internet connection with ethernet (Required)

• Strong computer technical skills with the ability to learn and navigate complex systems

• Excellent communication skills (written, verbal, and listening)

• You operate with understanding, active listening, patience, empathy and kindness to customers

• Strong interpersonal skills and can independently handle routine and complex client inquiries

• Have a people-focused approach and solution mindset, you’re an effective problem solver.

• Effective at time management, planning & organizing tasks

• Ability to work from home in a distraction free environment

#LI-JS2

The base salary range represents the low and high end of the anticipated salary range for this position. The actual base salary offered will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed.

Base Pay Range

$19—$20 USD

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs

• Generous PTO, paid holidays, and paid parental leave

• 401(k) matching program

• Merit advancement opportunities

• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

Company Description
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
Job Description
Purpose: The Customer Service Specialist (CSS) successfully works with prospects and existing customers by offering a world-class experience throughout all points of contact. This role collaborates cross-functionally with teams across Lingraphica’s business units to improve customer-facing channels. The CSS is responsible for addressing non-product inquiries, resolving Tier 1 issues, and properly triaging and escalating customer concerns. Tier 1 issues include basic troubleshooting for all Lingraphica products such as free apps, customer accounts, and devices. This position is responsible for providing exceptional customer service in a timely manner. 
Responsibilities: 

• Maintains knowledge of all product enhancements, website improvements, marketing campaigns, and other developments that may impact frontline volume across all channels 

• Comfortably interacts with prospects and existing customers by providing a superb experience to both create and maintain relationships/partnerships 

• Identifies and provides a resolution for Tier 1 product issues Lingraphica customers are experiencing 

• Proactively follows up with customers to ensure their concerns are resolved 

• Communicates with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail and online chat 

• Monitors and reports customer inquiry trends, recurring issues, and frontline insights using CRM data to support operational improvements and enhance the customer experience. 

• Effectively liaises with key functions such as Reimbursement, Funding & Benefits, and Product Support to improve customer-facing processes or services 

• Recognizes opportunities to support customer progression by identifying potential engagement needs and ensuring timely handoff to the appropriate team. 

• Manages frontline activities using a ticket system to document issues, opportunities, and “transfers” to departments for follow-up 

• Assists with de-escalating customer service matters including but not limited to:

• Technical issues with our devices, websites, online therapy platform 

• Shipping 

• Provides support to other customer service areas such as communication partner training, and product support teams

• Provides education on Lingraphica's products, services, and trial process while identifying engagement opportunities and appropriately connecting prospective customers with the Intake & Engagement team for consultative follow-up. 

• Maintains an expert knowledge of Lingraphica devices, accessories, web programs, and mobile applications 

• Maintains an understanding of the pre-trial sales journey and collaborates with Intake & Engagement and Trial Onboarding teams to ensure a seamless customer experience across all pre-trial touchpoints. 

• Conduct proactive customer outreach from designated campaign lists to check in on customers' communication progress, device experience, and support needs, connecting them with additional services, technical resources, or other appropriate next steps when applicable. 

Qualifications
Knowledge, Skills & Abilities 

• Curious thinker with a desire to improve existing processes

• Excellent communication skills (written, verbal and listening) 

• Ability to assist individuals who have aphasia and other speech/language challenges with empathy and compassion 

• Able and eager to deliver a positive customer experience 

• Excellent time management and multi-tasking skills 

• Ability to perform above expectations in a fastpaced and dynamic environment 

• Teamwork, especially as an expert at getting things done, all with a positive attitude 

• Fluent proficiency in Spanish, preferred 
Education & Experience 

• Bachelor’s Degree, preferred, or equivalent combination of education and experience 

• 2 years Customer Service experience, required 

• Experience offering Tier 1 customer support, preferred 

• Proficiency with Microsoft Office, VOIP, Zoom, required

• Experience with HubSpot or other CRM, preferred 
Additional Information
Work Environment & Physical Demands
Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access. 
This role requires the ability to operate a computer, communicate verbally, and participate in virtual meetings with or without reasonable accommodation. 
Travel
Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings 
Accommodations
At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilities required, as well as the physical demands associated with the role. We recognize that everyone’s needs are unique, and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.
If you require an accommodation, please reach out to Human Resources at humanresources@lingraphica.com for assistance. We are here to help! 
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. A $3,000 bilingual differential is provided when applicable. Placement in the range is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with ConnectWise products.

Essential Duties & Responsibilities:

• Provides support to partners with a high attention to detail

• Researches, analyzes, and documents findings

• May influence others within the Services & Support team through the explanation of facts, policies, and practices

• Interacts with partners to provide support via email, phone, chat, cases, and remote sessions

• Maintains a knowledge base of our products and services and provides high quality support to partners during each interaction

• Discusses partners’ operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies

• Provides guidance and performs regular queue review for junior team members

• Identifies and escalates trending issues and potential software defects to leadership and development

• Acts as an escalation point for complex issues

• Contributes to written articles for internal and external knowledge base

• Identifies and escalates situations requiring urgent attention to appropriate teams

• Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering

• Manages a queue of resolving support cases

• Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem

• Communicates new release features and improvements to our partners that better their experience

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision

• Practical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per partner requirement

• Strong customer service skills

• Strong desire to help our partners and peers

• Excellent written and verbal communication skills

• Strong interpersonal skills and willingness to work alongside multiple cross-functional teams

• Organized and strong attention to detail

• Preferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets

Non- Negotiable Skills:

·       Hands-on experience with SentinelOne, Bitdefender, and Remote Monitoring & Management (RMM) tools is required.

·       Troubleshooting in Windows workstation and server environments

·       Ability to multitask and change focus at a moment’s notice

·       Must be proactive, self-motivated and attentive to detail

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 2+ years of relevant experience

• Preferred: 1+ years of experience working in a technical service-oriented position

• Preferred: 1+ years troubleshooting Windows and Linux servers

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We operate as a dedicated extension of our clients’ teams, providing high-quality operational support to U.S.-based businesses.

We are currently looking for an experienced Healthcare Recruiter to join our team and support a leading U.S.-based ABA Therapy Services provider.

This is a maternity leave contract position, with the possibility of becoming a permanent position based on business needs and performance.

The successful candidate will be responsible for identifying, screening, interviewing, and supporting the recruitment of qualified healthcare professionals, with a strong focus on ABA Therapists, Behavior Technicians (BTs/RBTs), BCBAs, and other therapy professionals.

This is an excellent opportunity for a recruiter who enjoys working in a fast-paced environment, has strong people skills, and can quickly identify whether a candidate has the right experience, qualifications, communication style, and overall fit for a healthcare role.

About the Client

Our client is a growing U.S.-based provider of Applied Behavior Analysis (ABA) therapy and autism support services, dedicated to supporting children and their families throughout their care journey.

They provide ABA therapy across in-home, daycare, and center-based settings, while also offering additional support services such as occupational and speech therapy, IEP support, caregiver training, referrals, and parent support.

Their approach is centered around providing practical, individualized care while supporting not only the child receiving therapy, but also the caregivers and families around them.

If you are passionate about recruitment and enjoy connecting talented healthcare professionals with meaningful opportunities, this is an exciting opportunity to become part of a team making a real difference in the lives of children and families.

PLEASE NOTE:

• Contract Type: Maternity Leave Contract.

• Potential Permanent Opportunity: Possibility of becoming permanent based on business requirements and performance.

• Working Hours: Monday – Friday | 3:00 PM – 12:00 AM South African time – subject to daylight savings.

• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.

• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.

• Work Environment: Fully remote.

Job Responsibilities (not limited to):

• Coordinate and fill cases by matching available and suitable ABA Therapists, Behavior Technicians (BTs/RBTs) and BCBAs (Board Certified Behavior Analysts) with families.

• Sourcing, screening and interviewing of potential top talent for available cases.

• Communicate with clinicians and families to ensure appropriate coverage.

• Onboard clinicians and prepare them to begin providing services.

• Manage sensitive, nuanced customer service interactions with professionalism and care.

• Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment.

Industry Experience:

• ABA experience is a plus, but not essential.

• Previous experience as a Recruiter in the healthcare industry.

• Psychology background might also be advantageous.

Soft Skills (Essential):

• Excellent English communication and fluency.

• High emotional intelligence and strong intuition.

• Friendly, patient, and empathetic personality.

• Highly organized, detail-oriented, and able to move quickly when needed.

• Strong problem-solving and “puzzle-piece” matching ability.

Technical Skills:

• Good general computer literacy.

• Comfortable working across multiple systems and digital platforms.

• Proficient in Microsoft Office and Outlook.

• Experience with ATS or recruitment platforms is advantageous.

• No advanced Excel skills required.

If you are not contacted within 14 working days, please consider your application unsuccessful.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The AVP, BSA/AML Program Office is responsible for the governance, reporting, and program coordination functions that support the Bank’s BSA/AML and Sanctions compliance program. Reporting to the BSA/AML Officer, the AVP leads the BSA/AML Program Office team, including the function responsible for centralizing and coordinating new business and product requests into BSA/AML, and coordinates the BSA/AML Working Group Committee, develops and consolidates management and Board reporting across all BSA/AML functions, supports execution of program strategy and initiatives across the department, consolidates capacity and staffing needs across functional teams, and manages engagement coordination and financial tracking for the department.

The AVP works across all BSA/AML functional teams and partners with Legal, Finance, People & Culture, Internal Audit, Technology, and business line partners. The position requires practitioner-level BSA/AML knowledge sufficient to evaluate the substance of the reporting, analysis, and program activity for which the role is accountable.

What You Will Do:

Committee Governance and Reporting

• Coordinate the BSA/AML Working Group Committee, including charter maintenance, meeting cadence, agenda development, materials preparation, minutes, and tracking of decisions and action items to closure.

• Develop and consolidate periodic management reporting across all BSA/AML functions into an integrated view of program status.

• Prepare Board, Board committee, and executive management reporting, including metrics, trend analysis, and commentary on emerging risks and resource constraints.

• Coordinate BSA/AML reporting and escalations into enterprise risk, management, and Board committees, and confirm consistency of data and message across forums.

• Review reported results for accuracy and resolve discrepancies before distribution.

• Analyze reported data to identify trends, anomalies, and emerging issues, and escalate to the BSA/AML Officer.

• Coordinate program-level materials in response to regulatory examination, internal audit, and independent testing requests.

Program Strategy and Execution

• Coordinate execution of BSA/AML program strategy and initiatives across functional teams, including tracking dependencies and progress against commitments, and escalating matters to the BSA/AML Officer.

• Communicate program strategy, priorities, and initiative status across the BSA/AML Department so that functional teams understand objectives, timing, and their role in delivery.

• Coordinate BSA/AML participation in Bank-level strategic initiatives, and confirm that program activity remains aligned to enterprise strategy and priorities.

• Confirm that initiatives move from decision to operational execution, including identifying owners, confirming handoffs between teams, and following through to completion.

• Oversee centralized intake and coordination of new business, product, and partner requests into BSA/AML across onboarding, ongoing oversight, and change requests, working with Product, Partner Management, and business line program managers on timing and sequencing and with BSA/AML functional teams on second-line involvement.

Capacity and Staffing Coordination

• Work with BSA/AML functional leaders to gather, consolidate, and maintain a department-level view of capacity and staffing needs, including alert and case volumes, and open and planned roles.

• Analyze consolidated inputs for consistency and reasonableness, and work with functional leaders to resolve gaps or conflicting assumptions.

• Prioritize and sequence staffing requests across functions in consultation with the BSA/AML Officer, and support the development of business cases for permanent, contract, and outsourced resourcing.

• Partner with People & Culture and BSA/AML leadership on organizational structure, role definition, job description development, hiring prioritization, and onboarding.

• Track staffing and hiring progress against plan and escalate constraints that place regulatory commitment dates or program deliverables at risk.

Engagement and Financial Management

• Work with the BSA/AML Officer and senior leaders to facilitate the engagement process for external vendors, consultants, and advisors, including intake, internal approvals, and coordination with Vendor Management, Procurement, and Legal.

• Manage and track financials across BSA/AML engagements, including contracted amounts, invoicing, spend to date, and remaining commitments.

• Partner with Finance on budget development, forecasting, accruals, and variance analysis across all BSA/AML Department spend, including headcount and third-party costs.

• Provide the BSA/AML Officer and senior leaders with regular reporting on spend against budget and forecast, and flag variances and funding needs.

Team Leadership and Function Build-Out

• Lead and develop the BSA/AML Program Office team, including staff responsible for new business and product request coordination, with additional analyst roles expected as the function grows.

• Define the structure, roles, and operating procedures of the Program Office as it is built out, including allocation of work and coverage across governance, reporting, planning, and engagement activities.

• Set objectives, manage performance, and support the professional development of direct and indirect reports.

What You Will Need:

Required:

• Bachelor’s degree required; advanced degree (JD, MBA, or master’s in a related field) preferred.

• CAMS, CFCS, or equivalent financial crimes certification required.

• Project/program management certification (PMP or equivalent) a plus.

• 8+ years of progressive experience in BSA/AML, sanctions, or financial crimes compliance at a bank, credit union, or other regulated financial institution.

• 4+ years supporting BSA/AML program governance, program management, or comparable capacity.

• Experience preparing Board, Board committee, and executive management reporting on a compliance or risk program, including metric selection, trend analysis, and narrative development.

• Working knowledge of BSA/AML regulatory requirements, the FFIEC BSA/AML Examination Manual, and the regulatory examination process.

• Experience coordinating external vendors, consultants, or advisory engagements, including engagement intake, internal approvals, and financial tracking.

• People leadership experience, including managing professional staff, setting objectives, and developing a team.

• Advanced proficiency in Excel and PowerPoint, including building and maintaining models and executive-level presentations.

• Strong written and verbal communication skills, including materials prepared for Board, regulatory, and audit audiences.

• Direct experience performing or supervising core BSA/AML work — transaction monitoring and case investigation, SAR decisioning and filing, sanctions screening, KYC/CDD/EDD, or BSA/AML risk assessment.

• Experience consolidating and analyzing capacity, staffing, or resource data across multiple teams, and preparing resourcing recommendations for senior leadership.

• Experience tracking program or departmental financials, including budget, forecast, and third-party spend.

Preferred:

• Experience in a Banking-as-a-Service (BaaS), fintech partnership, or payments environment, including second-line involvement in third-party or partner oversight.

• Change management experience, including assessing readiness and driving adoption of new processes and standards.

Competencies

• Technical knowledge of financial crimes sufficient to evaluate the substance of the reporting, analysis, and program activity for which the role is accountable.

• Written and verbal communication, including the ability to condense complex, multi-team detail into clear material for senior audiences.

• Analytical and quantitative skills, particularly in metric design, financial tracking, and reconciling data across sources.

• Governance and program administration, including the ability to build structured, repeatable, and defensible processes.

• Stakeholder management and the ability to influence outcomes and hold peers to commitments without direct authority.

• Planning and prioritization, including translating regulatory and business priorities into governance routines and resource decisions.

• Attention to detail and organizational skills in managing complex, multi-workstream initiatives and documentation.

• Adaptability, resilience, and sound judgment in fast-paced and evolving regulatory environments.

• People leadership, including building a team, allocating work, and developing staff in a growing function.

• Discretion in handling confidential personnel, regulatory, and investigative matters.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $104,000– $174,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Job Title: MCP Expert
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:

• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.

• Deep understanding of algorithms, data structures, and performance tuning.

• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.

• Strong background in feature development and codebase refactoring.

• Proven ability to optimize software for performance and scalability.

• Exceptional written and verbal communication skills, with a keen attention to detail.

• Track record of success in collaborative, cross-functional teams, ideally in remote settings.

Preferred Qualifications:

• Previous experience working on large-scale, distributed codebases.

• Familiarity with modern AI or machine learning systems is a plus, though not required.

• Background in participating in rigorous code reviews and contributing to the development of software best practices.

Process:

• Apply to the role, filling out the screening questions

• Complete AI Interview (approx. 30 minutes)

• Technical Assessment (Tentative)

• Hiring Manager review

Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas

Job Title: AI Engineer
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:

• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.

• Deep understanding of algorithms, data structures, and performance tuning.

• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.

• Strong background in feature development and codebase refactoring.

• Proven ability to optimize software for performance and scalability.

• Exceptional written and verbal communication skills, with a keen attention to detail.

• Track record of success in collaborative, cross-functional teams, ideally in remote settings.

Preferred Qualifications:

• Previous experience working on large-scale, distributed codebases.

• Familiarity with modern AI or machine learning systems is a plus, though not required.

• Background in participating in rigorous code reviews and contributing to the development of software best practices.

Process:

• Apply to the role, filling out the screening questions

• Complete AI Interview (approx. 30 minutes)

• Technical Assessment (Tentative)

• Hiring Manager review

Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas