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MCP Expert
Job Title: MCP Expert
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI
Job Title: MCP Expert
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:
• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.
• Deep understanding of algorithms, data structures, and performance tuning.
• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.
• Strong background in feature development and codebase refactoring.
• Proven ability to optimize software for performance and scalability.
• Exceptional written and verbal communication skills, with a keen attention to detail.
• Track record of success in collaborative, cross-functional teams, ideally in remote settings.
Preferred Qualifications:
• Previous experience working on large-scale, distributed codebases.
• Familiarity with modern AI or machine learning systems is a plus, though not required.
• Background in participating in rigorous code reviews and contributing to the development of software best practices.
Process:
• Apply to the role, filling out the screening questions
• Complete AI Interview (approx. 30 minutes)
• Technical Assessment (Tentative)
• Hiring Manager review
Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:
• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.
• Deep understanding of algorithms, data structures, and performance tuning.
• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.
• Strong background in feature development and codebase refactoring.
• Proven ability to optimize software for performance and scalability.
• Exceptional written and verbal communication skills, with a keen attention to detail.
• Track record of success in collaborative, cross-functional teams, ideally in remote settings.
Preferred Qualifications:
• Previous experience working on large-scale, distributed codebases.
• Familiarity with modern AI or machine learning systems is a plus, though not required.
• Background in participating in rigorous code reviews and contributing to the development of software best practices.
Process:
• Apply to the role, filling out the screening questions
• Complete AI Interview (approx. 30 minutes)
• Technical Assessment (Tentative)
• Hiring Manager review
Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Oct 24, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: micro1Submit résumé / applyOpen job source
AI Engineer
Job Title: AI Engineer
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an A
Job Title: AI Engineer
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:
• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.
• Deep understanding of algorithms, data structures, and performance tuning.
• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.
• Strong background in feature development and codebase refactoring.
• Proven ability to optimize software for performance and scalability.
• Exceptional written and verbal communication skills, with a keen attention to detail.
• Track record of success in collaborative, cross-functional teams, ideally in remote settings.
Preferred Qualifications:
• Previous experience working on large-scale, distributed codebases.
• Familiarity with modern AI or machine learning systems is a plus, though not required.
• Background in participating in rigorous code reviews and contributing to the development of software best practices.
Process:
• Apply to the role, filling out the screening questions
• Complete AI Interview (approx. 30 minutes)
• Technical Assessment (Tentative)
• Hiring Manager review
Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:
• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.
• Deep understanding of algorithms, data structures, and performance tuning.
• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.
• Strong background in feature development and codebase refactoring.
• Proven ability to optimize software for performance and scalability.
• Exceptional written and verbal communication skills, with a keen attention to detail.
• Track record of success in collaborative, cross-functional teams, ideally in remote settings.
Preferred Qualifications:
• Previous experience working on large-scale, distributed codebases.
• Familiarity with modern AI or machine learning systems is a plus, though not required.
• Background in participating in rigorous code reviews and contributing to the development of software best practices.
Process:
• Apply to the role, filling out the screening questions
• Complete AI Interview (approx. 30 minutes)
• Technical Assessment (Tentative)
• Hiring Manager review
Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Oct 29, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: micro1Submit résumé / applyOpen job source
Member of Legal Staff, Corporate Counsel
Job Title: Member of Legal Staff, Corporate Counsel
Job Type: Full-time
Location: Remote (opportunity to work from SF office)
The Role
We are looking for a corporate counsel who combines strong transactional execution with a genuine interest in AI and legal operations. The ideal candidate is an experienced corporate counsel with foundational training at a law firm and hands-on experience with venture financings, corporate governance, equity administration, and transaction closings.
This person will own the details
Job Title: Member of Legal Staff, Corporate Counsel
Job Type: Full-time
Location: Remote (opportunity to work from SF office)
The Role
We are looking for a corporate counsel who combines strong transactional execution with a genuine interest in AI and legal operations. The ideal candidate is an experienced corporate counsel with foundational training at a law firm and hands-on experience with venture financings, corporate governance, equity administration, and transaction closings.
This person will own the details that keep corporate matters moving, from drafting and signatures through filings, records, and closing organization. They will also help build AI-enabled workflows, self-service tools, and automations to reduce manual work, improve response times, and allow the legal team to focus on higher-value matters.
What You’ll Do
• Support venture financings, secondary transactions, board and stockholder approvals, and other corporate matters, including drafting documents and coordinating with outside counsel.
• Own transaction execution from signatures, checklists, and document circulation through closing sets and post-closing matters.
• Maintain the company’s master data room and ensure corporate records remain accurate, organized, and current.
• Manage corporate governance and entity administration, including state filings, annual reports, minute books, organizational documents, and subsidiary records.
• Administer cap tables, equity plans, and equity grants, including grants, exercises, transfers, cancellations, and reconciliation of equity records.
• Independently draft and manage routine corporate and legal documents, exercising judgment around when to escalate or involve outside counsel.
• Design AI-enabled legal intake and triage workflows, particularly for a highly asynchronous and Slack-driven environment.
• Build self-service tools, templates, playbooks, and automation for recurring legal processes such as NDAs, approvals, and signature requests.
• Identify repetitive legal work and develop systems that make the legal function faster, more accurate, and more scalable.
What We’re Looking For
• Significant experience supporting venture capital financings, M&A, or similar corporate transactions, with strong knowledge of transaction documents, approvals, and closing processes.
• Strong experience with corporate governance, entity management, state filings, cap tables, and equity administration.
• Exceptional organization and attention to detail, with the ability to independently drive matters from start to finish.
• Strong drafting, proofreading, project management, and communication skills.
• Genuine interest in AI, legal technology, workflow design, and automation.
• Strong judgment and the ability to identify issues that require escalation or outside counsel.
• A hands-on, collaborative approach and willingness to work across both legal and operational responsibilities.
• Comfort operating autonomously in a fast-paced, highly asynchronous environment.
Nice to Have
• JD + 3 years of corporate counsel experience supporting venture transactions across law firm and in-house environments.
• Experience supporting venture-backed or high-growth technology companies.
• Hands-on experience building workflows with AI tools, automation platforms, Slack integrations, or contract management systems.
• Experience improving or scaling legal processes through technology and automation.
Compensation & Benefits Notice
The national pay range for this full-time position is base salary of $150,000 –$180,000. All employees are eligible for equity compensation, and employees may also receive performance-based bonuses, dependent on role and subject to company policies. micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health-insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high-performing, remote-first workforce.
micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to .
Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
Disclaimer
The information contained in this job posting, including but not limited to role responsibilities, qualifications, compensation, and benefits, is provided for informational purposes only and does not constitute a binding offer of employment. micro1 reserves the right to amend, modify, or withdraw any portion of this posting at its sole discretion and without prior notice. All employment decisions are made in accordance with applicable laws and regulations.
Originally posted on Himalayas
Job Type: Full-time
Location: Remote (opportunity to work from SF office)
The Role
We are looking for a corporate counsel who combines strong transactional execution with a genuine interest in AI and legal operations. The ideal candidate is an experienced corporate counsel with foundational training at a law firm and hands-on experience with venture financings, corporate governance, equity administration, and transaction closings.
This person will own the details that keep corporate matters moving, from drafting and signatures through filings, records, and closing organization. They will also help build AI-enabled workflows, self-service tools, and automations to reduce manual work, improve response times, and allow the legal team to focus on higher-value matters.
What You’ll Do
• Support venture financings, secondary transactions, board and stockholder approvals, and other corporate matters, including drafting documents and coordinating with outside counsel.
• Own transaction execution from signatures, checklists, and document circulation through closing sets and post-closing matters.
• Maintain the company’s master data room and ensure corporate records remain accurate, organized, and current.
• Manage corporate governance and entity administration, including state filings, annual reports, minute books, organizational documents, and subsidiary records.
• Administer cap tables, equity plans, and equity grants, including grants, exercises, transfers, cancellations, and reconciliation of equity records.
• Independently draft and manage routine corporate and legal documents, exercising judgment around when to escalate or involve outside counsel.
• Design AI-enabled legal intake and triage workflows, particularly for a highly asynchronous and Slack-driven environment.
• Build self-service tools, templates, playbooks, and automation for recurring legal processes such as NDAs, approvals, and signature requests.
• Identify repetitive legal work and develop systems that make the legal function faster, more accurate, and more scalable.
What We’re Looking For
• Significant experience supporting venture capital financings, M&A, or similar corporate transactions, with strong knowledge of transaction documents, approvals, and closing processes.
• Strong experience with corporate governance, entity management, state filings, cap tables, and equity administration.
• Exceptional organization and attention to detail, with the ability to independently drive matters from start to finish.
• Strong drafting, proofreading, project management, and communication skills.
• Genuine interest in AI, legal technology, workflow design, and automation.
• Strong judgment and the ability to identify issues that require escalation or outside counsel.
• A hands-on, collaborative approach and willingness to work across both legal and operational responsibilities.
• Comfort operating autonomously in a fast-paced, highly asynchronous environment.
Nice to Have
• JD + 3 years of corporate counsel experience supporting venture transactions across law firm and in-house environments.
• Experience supporting venture-backed or high-growth technology companies.
• Hands-on experience building workflows with AI tools, automation platforms, Slack integrations, or contract management systems.
• Experience improving or scaling legal processes through technology and automation.
Compensation & Benefits Notice
The national pay range for this full-time position is base salary of $150,000 –$180,000. All employees are eligible for equity compensation, and employees may also receive performance-based bonuses, dependent on role and subject to company policies. micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health-insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high-performing, remote-first workforce.
micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to .
Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
Disclaimer
The information contained in this job posting, including but not limited to role responsibilities, qualifications, compensation, and benefits, is provided for informational purposes only and does not constitute a binding offer of employment. micro1 reserves the right to amend, modify, or withdraw any portion of this posting at its sole discretion and without prior notice. All employment decisions are made in accordance with applicable laws and regulations.
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Nov 1, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: micro1Submit résumé / applyOpen job source
Portuguese-Speaking Remote Sales Development Representative (SDR)
Portuguese-Speaking Remote Sales Development Representative (SDR)
Start Date: October 2, 2026
Schedule: Part-time, 20 hours per week (Monday to Friday)
Compensation: 15 Euros/hour + performance-based incentives
Work Location: Fully Remote
About the Role
TalentWorldGroup is a people-first, multilingual contact center redefining remote work globally. We are currently hiring a Portuguese-speaking (Portugal) Sales Development Representative to support a client who is a leading player in the vacation rental industry.
Th
Portuguese-Speaking Remote Sales Development Representative (SDR)
Start Date: October 2, 2026
Schedule: Part-time, 20 hours per week (Monday to Friday)
Compensation: 15 Euros/hour + performance-based incentives
Work Location: Fully Remote
About the Role
TalentWorldGroup is a people-first, multilingual contact center redefining remote work globally. We are currently hiring a Portuguese-speaking (Portugal) Sales Development Representative to support a client who is a leading player in the vacation rental industry.
This is a pre-sales position, focused on outbound calling and lead qualification, not deal closing. You will engage with property owners, assess their interest, and pass qualified leads to the Sales Managers.
Your Responsibilities
• Make outbound calls to vacation rental homeowners to introduce the client
• Assess homeowner interest and prequalify leads based on defined criteria
• Build rapport and address initial questions or objections
• Transfer qualified leads to Sales Managers for follow-up and conversion
• Maintain and update lead information in the CRM system
• Manage call follow-ups and lead handovers efficiently
• Participate in monthly KPI reviews and performance discussions
What You Bring
• Professional Portuguese (C2) with strong English communication skills
• Previous experience in cold calling, outbound sales, or lead generation for at least three years in Portugal
• Confidence handling objections and engaging prospects by phone
• Comfortable working with CRMs and lead databases
• Goal-oriented, self-motivated, and well-organized
Working Hours (Portugal Time – PT)
• Monday: 11:30 – 14:30
• Tuesday: 15:00 – 19:00
• Wednesday: 11:30 – 14:30 & 15:00 – 18:00
• Thursday: 15:00 – 19:00
• Friday: 11:30 – 14:30
Total: 20 hours per week
Technical Setup Required
• Stable broadband internet connection (LAN preferred)
• Processor: 1.8 GHz or higher (64-bit preferred)
• RAM: 8 GB minimum
• Storage: 10 GB available
• Screen resolution: 1920 × 1080 (recommended)
• Wired USB headset
• Operating System: Windows 11 or later or MacOS 13+
What We Offer
• Competitive hourly rate plus performance incentives
• Fully remote, long-term collaboration
• Freelance cooperation agreement
• Structured onboarding and ongoing support
• Access to additional projects within our global talent pool
• Career development and growth opportunities
• Gamification programs and performance rewards
Originally posted on Himalayas
Start Date: October 2, 2026
Schedule: Part-time, 20 hours per week (Monday to Friday)
Compensation: 15 Euros/hour + performance-based incentives
Work Location: Fully Remote
About the Role
TalentWorldGroup is a people-first, multilingual contact center redefining remote work globally. We are currently hiring a Portuguese-speaking (Portugal) Sales Development Representative to support a client who is a leading player in the vacation rental industry.
This is a pre-sales position, focused on outbound calling and lead qualification, not deal closing. You will engage with property owners, assess their interest, and pass qualified leads to the Sales Managers.
Your Responsibilities
• Make outbound calls to vacation rental homeowners to introduce the client
• Assess homeowner interest and prequalify leads based on defined criteria
• Build rapport and address initial questions or objections
• Transfer qualified leads to Sales Managers for follow-up and conversion
• Maintain and update lead information in the CRM system
• Manage call follow-ups and lead handovers efficiently
• Participate in monthly KPI reviews and performance discussions
What You Bring
• Professional Portuguese (C2) with strong English communication skills
• Previous experience in cold calling, outbound sales, or lead generation for at least three years in Portugal
• Confidence handling objections and engaging prospects by phone
• Comfortable working with CRMs and lead databases
• Goal-oriented, self-motivated, and well-organized
Working Hours (Portugal Time – PT)
• Monday: 11:30 – 14:30
• Tuesday: 15:00 – 19:00
• Wednesday: 11:30 – 14:30 & 15:00 – 18:00
• Thursday: 15:00 – 19:00
• Friday: 11:30 – 14:30
Total: 20 hours per week
Technical Setup Required
• Stable broadband internet connection (LAN preferred)
• Processor: 1.8 GHz or higher (64-bit preferred)
• RAM: 8 GB minimum
• Storage: 10 GB available
• Screen resolution: 1920 × 1080 (recommended)
• Wired USB headset
• Operating System: Windows 11 or later or MacOS 13+
What We Offer
• Competitive hourly rate plus performance incentives
• Fully remote, long-term collaboration
• Freelance cooperation agreement
• Structured onboarding and ongoing support
• Access to additional projects within our global talent pool
• Career development and growth opportunities
• Gamification programs and performance rewards
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Oct 2, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: TalentWorldGroupSubmit résumé / applyOpen job source
Customer Success Manager
About iSpeedToLead
iSpeedToLead is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion.
About the role
This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get
About iSpeedToLead
iSpeedToLead is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion.
About the role
This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one.
You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage. You will build the function itself (playbooks, health scoring, reporting) rather than inherit it.
One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built. We would rather you decline now than discover it in month two.
Key responsibilities
Onboarding and activation
• Own the onboarding of new buyers end to end, from first purchase to first repeat purchase.
• Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively.
• Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts.
Account health and retention
• Manage a book of high-value accounts with regular check-ins, usage reviews, and proactive outreach.
• Build and maintain a health-scoring model that flags at-risk accounts before they churn, not after.
• Run save conversations on at-risk accounts and document what worked, by reason code.
Escalations and problem-solving
• Act as the escalation point for buyer complaints, including lead quality disputes, refund requests, and billing or balance issues.
• Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution.
• Operate within agreed refund and credit authority limits, and defend those decisions with data.
Voice of the customer
• Collect, categorise, and quantify churn and refund reasons, turning anecdotes into a ranked list.
• Deliver a weekly written report to product and leadership on retention performance and the top issues driving cancellations.
• Advocate for the product changes that would remove recurring causes of churn.
Process and reporting
• Build the Customer Success playbooks from scratch: onboarding, save, win-back, and escalation.
• Maintain accurate account records and interaction history in our systems.
• Report on retention metrics weekly, and own the definitions behind them.
Collaboration
• Work daily with sales on the handoff of new buyers, and with support on ticket patterns.
• Partner with product and analytics on lifecycle experiments and instrumentation.
Requirements
• 2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment such as a marketplace, self-serve SaaS, or transactional product with hundreds of accounts. (Enterprise CSM experience with a handful of large logos is a different job and will not transfer well here.)
• Demonstrated ownership of a retention, churn, or repeat-purchase metric. You can describe what it was, what you changed, and what it became.
• Comfortable working with data: SQL basics or strong BI fluency (Amplitude, Metabase, Looker, BigQuery, or similar). You pull your own numbers rather than requesting them.
• Experience building a process from zero, such as an onboarding flow, a save playbook, or a health-score model. Executing someone else's process is not the same thing.
• Written and spoken English at C1 level, customer-facing, at volume.
• Confident on the phone with US small-business customers. Our buyers are real estate investors: direct, busy, and blunt.
• Practical use of AI tools in your daily workflow (call summarisation, drafting, triage) with examples you can show.
• A minimum of 4 hours of daily overlap with US Eastern Time.
Nice to have
• Experience in real estate, proptech, lead generation, or a marketplace with wallet or prepaid-balance mechanics.
• Familiarity with Intercom, HubSpot, or a comparable CRM and support stack.
• Experience designing lifecycle email or automation flows.
• Ukrainian or Russian in addition to English.
What we offer
• Full ownership of a metric that shows up directly in the P&L, with no layer between you and leadership.
• A greenfield function. You design how Customer Success works here.
• Real data infrastructure and an AI-native team, so arguments get settled with numbers and tooling is not a fight.
• A clear 12-month growth path to Head of Retention or Head of Customer Success, including automation of the low-touch tier and one to two direct reports.
• Remote work with flexible hours inside the required US overlap.
• Referral bonus of USD 3,000 after probation for anyone you bring in.
Originally posted on Himalayas
iSpeedToLead is a two-sided real estate lead marketplace operating across the United States. Sellers of motivated-seller leads list on one side, and real estate investors buy on the other. We are a bootstrapped, profitable product company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion.
About the role
This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between its first purchase and its last one.
You will own the post-purchase relationship with our buyers. That means onboarding them properly, keeping high-value accounts healthy, and turning churn from something we observe into something we manage. You will build the function itself (playbooks, health scoring, reporting) rather than inherit it.
One thing worth stating openly before you apply: the workload is around 50 hours a week for the first 6 to 9 months while the function is being built. We would rather you decline now than discover it in month two.
Key responsibilities
Onboarding and activation
• Own the onboarding of new buyers end to end, from first purchase to first repeat purchase.
• Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively.
• Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts.
Account health and retention
• Manage a book of high-value accounts with regular check-ins, usage reviews, and proactive outreach.
• Build and maintain a health-scoring model that flags at-risk accounts before they churn, not after.
• Run save conversations on at-risk accounts and document what worked, by reason code.
Escalations and problem-solving
• Act as the escalation point for buyer complaints, including lead quality disputes, refund requests, and billing or balance issues.
• Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution.
• Operate within agreed refund and credit authority limits, and defend those decisions with data.
Voice of the customer
• Collect, categorise, and quantify churn and refund reasons, turning anecdotes into a ranked list.
• Deliver a weekly written report to product and leadership on retention performance and the top issues driving cancellations.
• Advocate for the product changes that would remove recurring causes of churn.
Process and reporting
• Build the Customer Success playbooks from scratch: onboarding, save, win-back, and escalation.
• Maintain accurate account records and interaction history in our systems.
• Report on retention metrics weekly, and own the definitions behind them.
Collaboration
• Work daily with sales on the handoff of new buyers, and with support on ticket patterns.
• Partner with product and analytics on lifecycle experiments and instrumentation.
Requirements
• 2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment such as a marketplace, self-serve SaaS, or transactional product with hundreds of accounts. (Enterprise CSM experience with a handful of large logos is a different job and will not transfer well here.)
• Demonstrated ownership of a retention, churn, or repeat-purchase metric. You can describe what it was, what you changed, and what it became.
• Comfortable working with data: SQL basics or strong BI fluency (Amplitude, Metabase, Looker, BigQuery, or similar). You pull your own numbers rather than requesting them.
• Experience building a process from zero, such as an onboarding flow, a save playbook, or a health-score model. Executing someone else's process is not the same thing.
• Written and spoken English at C1 level, customer-facing, at volume.
• Confident on the phone with US small-business customers. Our buyers are real estate investors: direct, busy, and blunt.
• Practical use of AI tools in your daily workflow (call summarisation, drafting, triage) with examples you can show.
• A minimum of 4 hours of daily overlap with US Eastern Time.
Nice to have
• Experience in real estate, proptech, lead generation, or a marketplace with wallet or prepaid-balance mechanics.
• Familiarity with Intercom, HubSpot, or a comparable CRM and support stack.
• Experience designing lifecycle email or automation flows.
• Ukrainian or Russian in addition to English.
What we offer
• Full ownership of a metric that shows up directly in the P&L, with no layer between you and leadership.
• A greenfield function. You design how Customer Success works here.
• Real data infrastructure and an AI-native team, so arguments get settled with numbers and tooling is not a fight.
• A clear 12-month growth path to Head of Retention or Head of Customer Success, including automation of the low-touch tier and one to two direct reports.
• Remote work with flexible hours inside the required US overlap.
• Referral bonus of USD 3,000 after probation for anyone you bring in.
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Nov 1, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: iSpeedtoLeadSubmit résumé / applyOpen job source
Healthcare Data Analyst
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As a Healthcare Data Analyst, you will analyze healthcare and revenue cycle data to identify trends, performance gaps, and opportunities for improvement. You will work with operational and client-facing teams to turn complex data into clear insights that support better financial and operational outcomes.
WHAT YOU WILL DO
• Analyze healthcare and revenue cycle data
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As a Healthcare Data Analyst, you will analyze healthcare and revenue cycle data to identify trends, performance gaps, and opportunities for improvement. You will work with operational and client-facing teams to turn complex data into clear insights that support better financial and operational outcomes.
WHAT YOU WILL DO
• Analyze healthcare and revenue cycle data from billing, claims, payment, and accounts receivable systems
• Monitor key performance indicators such as collections, denial rates, claim volumes, reimbursement, and AR aging
• Identify trends, anomalies, and performance gaps across client accounts and operational workflows
• Build and maintain analytical reports and dashboards for internal and client-facing teams
• Investigate data discrepancies and work with relevant teams to validate and resolve data issues
• Translate analytical findings into clear insights and actionable recommendations
• Support client performance reviews with data analysis and relevant metrics
• Conduct ad hoc analysis to answer operational and business questions
• Collaborate with billing, coding, claims, AR, and client success teams on data-driven improvement initiatives
WHAT WE ARE LOOKING FOR
• 2+ years of experience in data analysis, healthcare analytics, revenue cycle analytics, or a related analytical role
• Experience working with healthcare, financial, or operational datasets
• Strong Excel skills, including pivot tables, lookups, formulas, and data analysis
• Experience with reporting or business intelligence tools such as Power BI or Tableau
• Working knowledge of healthcare revenue cycle processes and related performance metrics
• Strong analytical and problem-solving skills with excellent attention to detail
• Ability to communicate complex findings clearly to both technical and non-technical stakeholders
• Ability to manage multiple analytical requests and meet deadlines in a remote environment
• HIPAA-compliant private workspace
NICE TO HAVE
• SQL experience
• Experience with Epic, Athena, eClinicalWorks, or another healthcare system
• Healthcare RCM or medical billing experience
• Experience analyzing claims, reimbursement, denials, or collections data
• Experience preparing client-facing reports or presentations
COMPENSATION AND BENEFITS
Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare analytics expertise.
Benefits and additional employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → introductory conversation → hiring manager interview → offer.
EQUAL OPPORTUNITY
Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support.
Location: Remote
Originally posted on Himalayas
WHAT YOU WILL DO
• Analyze healthcare and revenue cycle data from billing, claims, payment, and accounts receivable systems
• Monitor key performance indicators such as collections, denial rates, claim volumes, reimbursement, and AR aging
• Identify trends, anomalies, and performance gaps across client accounts and operational workflows
• Build and maintain analytical reports and dashboards for internal and client-facing teams
• Investigate data discrepancies and work with relevant teams to validate and resolve data issues
• Translate analytical findings into clear insights and actionable recommendations
• Support client performance reviews with data analysis and relevant metrics
• Conduct ad hoc analysis to answer operational and business questions
• Collaborate with billing, coding, claims, AR, and client success teams on data-driven improvement initiatives
WHAT WE ARE LOOKING FOR
• 2+ years of experience in data analysis, healthcare analytics, revenue cycle analytics, or a related analytical role
• Experience working with healthcare, financial, or operational datasets
• Strong Excel skills, including pivot tables, lookups, formulas, and data analysis
• Experience with reporting or business intelligence tools such as Power BI or Tableau
• Working knowledge of healthcare revenue cycle processes and related performance metrics
• Strong analytical and problem-solving skills with excellent attention to detail
• Ability to communicate complex findings clearly to both technical and non-technical stakeholders
• Ability to manage multiple analytical requests and meet deadlines in a remote environment
• HIPAA-compliant private workspace
NICE TO HAVE
• SQL experience
• Experience with Epic, Athena, eClinicalWorks, or another healthcare system
• Healthcare RCM or medical billing experience
• Experience analyzing claims, reimbursement, denials, or collections data
• Experience preparing client-facing reports or presentations
COMPENSATION AND BENEFITS
Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare analytics expertise.
Benefits and additional employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → introductory conversation → hiring manager interview → offer.
EQUAL OPPORTUNITY
Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support.
Location: Remote
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Nov 1, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: CareerswiftSubmit résumé / applyOpen job source
Senior Software Engineer in Hardware Infrastructure Observability
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The team
The Hardware Automation team builds the internal platforms and tooling that power how Nebius operates its data center infrastructure at scale. Our mission is to eliminate manual effort, reduce human error, and give every team in the Hardware Infrastructure department real-time visibility and control over the systems they own.
We operate as a product engineering team embedded within hardware infrastructure — meaning we don't just write requirements and hand them off. We own the full stack: from requirements gathering with data center operations and hardware engineering, through design and build, all the way to rollout and ongoing reliability.
The Role
Nebius is looking for a Senior Software Engineer to join the Hardware Infrastructure Observability team. You're welcome to work from our office in Amsterdam. We build and run low-level monitoring for servers and data center engineering systems to ensure reliability at scale. We also design and operate maintenance and remediation systems that enable safe, predictable fleet-wide changes and keep the infrastructure healthy.
Key Responsibilities:
• Design and develop services and agents that provide deep visibility into a large server fleet and DC engineering systems
• Evolve our metrics/aggregation/alerting pipelines and improve signals quality
• Build maintenance workflows and automation that keep fleets healthy
• Investigate incidents hands-on (including on-host debugging) and drive root-cause fixes
• Collaborate with hardware, networking, and DC operations to improve reliability
We expect you to have:
• 5+ years of professional software engineering experience
• Excellent knowledge of Python and Golang or you are ready to quickly switch to these programming languages
• Strong Linux fundamentals
• Ability to write reliable code and and dig into complex problems
• Working proficiency in English
We expect Engineers to:
• Manage large-scale projects involving multiple stakeholders
• Break down complex tasks and guide both their own work and that of more junior colleagues
• Be experts in specific technologies and write high-quality code that can serve as a reference
• Assess task priority and focus on high-impact work, avoiding low-value efforts
• Have strong architectural thinking and contribute to system design
• Be involved in hiring and actively contribute to interviews
• Be willing to share knowledge and mentor others
It will be an added bonus if you have:
• Solid understanding of modern server architecture, and its components
• Experience with metrics/monitoring/alerting Prometheus-compatible stacks (like VictoriaMetrics)
• Good knowledge of computer networks
• Experience designing, developing, and running high-load distributed systems
Benefits & Perks:
• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Originally posted on Himalayas
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The team
The Hardware Automation team builds the internal platforms and tooling that power how Nebius operates its data center infrastructure at scale. Our mission is to eliminate manual effort, reduce human error, and give every team in the Hardware Infrastructure department real-time visibility and control over the systems they own.
We operate as a product engineering team embedded within hardware infrastructure — meaning we don't just write requirements and hand them off. We own the full stack: from requirements gathering with data center operations and hardware engineering, through design and build, all the way to rollout and ongoing reliability.
The Role
Nebius is looking for a Senior Software Engineer to join the Hardware Infrastructure Observability team. You're welcome to work from our office in Amsterdam. We build and run low-level monitoring for servers and data center engineering systems to ensure reliability at scale. We also design and operate maintenance and remediation systems that enable safe, predictable fleet-wide changes and keep the infrastructure healthy.
Key Responsibilities:
• Design and develop services and agents that provide deep visibility into a large server fleet and DC engineering systems
• Evolve our metrics/aggregation/alerting pipelines and improve signals quality
• Build maintenance workflows and automation that keep fleets healthy
• Investigate incidents hands-on (including on-host debugging) and drive root-cause fixes
• Collaborate with hardware, networking, and DC operations to improve reliability
We expect you to have:
• 5+ years of professional software engineering experience
• Excellent knowledge of Python and Golang or you are ready to quickly switch to these programming languages
• Strong Linux fundamentals
• Ability to write reliable code and and dig into complex problems
• Working proficiency in English
We expect Engineers to:
• Manage large-scale projects involving multiple stakeholders
• Break down complex tasks and guide both their own work and that of more junior colleagues
• Be experts in specific technologies and write high-quality code that can serve as a reference
• Assess task priority and focus on high-impact work, avoiding low-value efforts
• Have strong architectural thinking and contribute to system design
• Be involved in hiring and actively contribute to interviews
• Be willing to share knowledge and mentor others
It will be an added bonus if you have:
• Solid understanding of modern server architecture, and its components
• Experience with metrics/monitoring/alerting Prometheus-compatible stacks (like VictoriaMetrics)
• Good knowledge of computer networks
• Experience designing, developing, and running high-load distributed systems
Benefits & Perks:
• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Nov 1, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: NebiusSubmit résumé / applyOpen job source
Customer Care Expert Werkstudent:in (m/w/x)
📍 Remote oder Berlin | ⏱ 20 Stunden/Woche | Start: ab sofort | Dauer: mind. 6 Monate
Als Customer Care Expert Werkstudent*in (m/w/x) bist du ein wichtiger Teil unseres Care Teams und die erste Anlaufstelle für unsere Patient*innen. Du unterstützt unsere Nutzer per Chat, E-Mail und Telefon und sorgst dafür, dass sie sich bei Cara Care jederzeit gut aufgehoben und verstanden fühlen.
Du erhältst spannende Einblicke darin, wie wir unsere Patient*innen begleiten, ihre Bedürfnisse verstehen und unsere digitale
📍 Remote oder Berlin | ⏱ 20 Stunden/Woche | Start: ab sofort | Dauer: mind. 6 Monate
Als Customer Care Expert Werkstudent*in (m/w/x) bist du ein wichtiger Teil unseres Care Teams und die erste Anlaufstelle für unsere Patient*innen. Du unterstützt unsere Nutzer per Chat, E-Mail und Telefon und sorgst dafür, dass sie sich bei Cara Care jederzeit gut aufgehoben und verstanden fühlen.
Du erhältst spannende Einblicke darin, wie wir unsere Patient*innen begleiten, ihre Bedürfnisse verstehen und unsere digitalen Therapieprogramme kontinuierlich weiterentwickeln.
Dabei verbindest du Empathie mit lösungsorientiertem Denken: Du beantwortest Fragen rund um unsere digitalen Therapieprogramme, unterstützt bei technischen und inhaltlichen Anliegen und gehst individuell auf die Rückmeldungen unserer Nutzer*innen ein. Gleichzeitig trägst du wertvolles Feedback in unser Team und hilfst dabei, unsere Produkte und Prozesse stetig zu verbessern.
Die Rolle ist bewusst sehr patient*innen und praxisnah gestaltet: Du übernimmst Verantwortung für deine eigenen Aufgaben, bringst deine Perspektive ein und kannst mit deiner Arbeit einen direkten Beitrag zu einer positiven Patient*innen Experience leisten.
🎯 Was du bei uns machen wirst:
Patient Care & Support
• Betreuung über App-Chat, E-Mail und Telefon
• Unterstützung bei inhaltlichen und technischen Fragen rund um unsere digitalen Therapieprogramme
• Individuelle und empathische Beantwortung von Anliegen und Rückmeldungen unserer Nutzer*innene
• Aufbau eines detaillierten Verständnisses für die Inhalte unserer Therapieprogramme, um Patient*innen bestmöglich unterstützen zu können
• Sicherstellung einer positiven und wertschätzenden Patient*innen Experience über alle Kommunikationskanäle hinweg
Patient Experience & Feedback
• Du bist eine zentrale Schnittstelle zwischen unseren Patient*innen und dem Cara Care Team
• Identifikation von wiederkehrenden Fragen, Problemen und Verbesserungspotenzialen
• Unterstützung dabei internen Prozesse kontinuierlich weiterzuentwickeln
• Aktiver Beitrag zu einer positiven Teamdynamik und zur Weiterentwicklung unserer Care-Prozesse
Requirements
🤓 Was du mitbringen solltest:
• Du bist aktuell in einem Studium eingeschrieben
• Du verfügst über Deutschkenntnisse auf muttersprachlichem Niveau und gute bis sehr gute Englischkenntnisse (mind. B2) in Wort und Schrift
• Du hast idealerweise bereits erste Erfahrungen im Customer Care, Kundensupport oder in einer vergleichbaren Rolle gesammelt
• Du hast eine hohe Affinität zu digitalen Produkten und fühlst dich im Umgang mit neuen Tools und digitalen Anwendungen wohl
• Du begegnest Menschen mit Empathie, Geduld und Freude – sowohl am Telefon als auch in schriftlicher Kommunikation
• Du denkst und handelst lösungsorientiert und stellst die Bedürfnisse unserer Patient*innen in den Mittelpunkt
• Du arbeitest strukturiert, zuverlässig und eigenständig
• Du hast Freude daran, Verantwortung zu übernehmen und aktiv zur Verbesserung unserer Prozesse beizutragen
• Du bist bereit, gelegentlich auch am Wochenende unsere aktiven Nutzer zu unterstützen
Nice-to-Haves:
• Erste praktische Erfahrungen im Customer Support, Customer Success oder Patient Care
• Generelle technische Affinität und Freude daran, sich schnell in neue Tools einzuarbeiten
• Interesse an Digital Health, Digital Therapeutics oder Gesundheitstechnologie
• Erfahrung im Umgang mit verschiedenen Kommunikations- oder Support-Tools
• Interesse daran, aus Patient konkrete Verbesserungen für Produkte und Prozesse abzuleiten
🚀 Warum diese Rolle?
Du bekommst einen direkten Einblick in die Arbeit eines Digital-Health-Unternehmens und lernst unsere Patient aus erster Hand kennen.
Dein Beitrag geht dabei weit über das Beantworten einzelner Anfragen hinaus: Durch deinen direkten Kontakt mit unseren Patient*innen erhältst du wertvolle Einblicke in ihre Bedürfnisse und Herausforderungen und hilfst uns, daraus konkrete Verbesserungen für unsere Produkte, Kommunikation und Prozesse abzuleiten.
Wenn du eine abwechslungsreiche Werkstudent*innen Stelle suchst, in der du deine Kommunikationsstärke und Empathie mit deiner Affinität zu digitalen Produkten verbinden und gleichzeitig an einem sinnstiftenden Produkt im Bereich Digital Health arbeiten kannst, freuen wir uns darauf, dich kennenzulernen.
Benefits
•
💸 Faire Bezahlung
Du bekommst bei uns eine faire Vergütung, regelmäßige Gehaltschecks und natürlich die Technik, die du brauchst, um richtig gut arbeiten zu können.
•
🫶 Tolles Team
Dich erwartet ein lebendiges, interdisziplinäres Team sowie eine freundliche und unterstützende Arbeitsatmosphäre - inklusive regelmäßiger Team-Events vor Ort.
•
👨💻 Remote-first
Du willst von zu Hause arbeiten? Kein Problem. Du willst ins Büro in Berlin? Auch super. Wir sind remote-first – du arbeitest da, wo es für dich am besten passt.
•
🏝️ 30 Tage frei
Erholung ist wichtig. Bei uns bekommst du 30 freie Tage im Jahr: 26 Urlaubstage und 4 extra Mental Health Days für deine Pause zwischendurch.
•
🦉 Flexible Arbeitszeiten
Egal ob du morgens direkt loslegen willst oder lieber später startest – du gestaltest deinen Tag so, wie es zu dir passt.
• 🏋️ Urban Sports Club (USC): Zugang zu zahlreichen Sport-, Fitness- und Wellnessangeboten zu vergünstigten Konditionen
• 🧠 OpenUp: Zugang zu vielfältigen Angeboten rund um mentale Gesundheit und persönliches Wohlbefinden
• 🛍️ Corporate Benefits: Attraktive Rabatte und exklusive Angebote bei zahlreichen bekannten Marken und Anbietern
•
🚀 Du machst den Unterschied
Bei uns bist du nicht nur dabei, sondern mittendrin. Deine Ideen zählen und du kannst wirklich etwas bewegen.
Über Cara Care
Cara Care ist ein digitales Gesundheitsunternehmen mit der Mission, ganzheitliche, wissenschaftlich fundierte Unterstützung für Menschen mit Magen-Darm-Beschwerden anzubieten. Über unsere Apps können Betroffene Symptomauslöser identifizieren, personalisierte Empfehlungen erhalten und auf digitale Therapieprogramme zugreifen für:
• Reizdarmsyndrom (Cara Care für Reizdarm)
• Sodbrennen (Cara Care für Reflux und Reizmagen)
Unser Reizdarm-Programm ist offiziell vom Bundesinstitut für Arzneimittel und Medizinprodukte (BfArM) als erstattungsfähige digitale Gesundheitsanwendung (DiGA) zugelassen.
Unterstützt von Bayer
Wir freuen uns, dass Cara Care kürzlich Teil der Bayer-Gruppe geworden ist. Dieser Schritt stärkt unsere Mission und ermöglicht es uns, unseren Impact noch weiter auszubauen. Mit Bayers globaler Expertise im Gesundheitswesen und unserem innovativen digitalen Ansatz sind wir bereit, die Versorgung im Bereich Verdauungsgesundheit neu zu definieren.
Arbeiten bei uns
Bei Cara Care arbeitest du mit einem Team aus Ärzt:innen, Forschenden, Entwickler:innen, Produkt- und People-Expert:innen, die leidenschaftlich daran arbeiten, das Leben der Menschen zu verbessern. Wir lassen uns von unseren Patient:innen inspirieren und werden vom realen Impact angetrieben. Wir arbeiten schnell, eng zusammen und verlieren dabei nie die Bedeutung von Wohlbefinden – sowohl für unsere Nutzer:innen als auch für uns selbst.
Vielfalt ist uns wichtig
Wir glauben, dass diverse Teams bessere Produkte entwickeln. Deshalb setzen wir uns dafür ein, ein inklusives Umfeld für alle zu schaffen – unabhängig von Rasse, Religion, Hautfarbe, nationaler Herkunft, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Alter oder Behinderung.
Wir wissen, dass die Bewerbung für einen neuen Job ein großer Schritt ist, und wir schätzen deine Zeit und Mühe sehr. Wir freuen uns darauf, dich kennenzulernen!
Originally posted on Himalayas
Als Customer Care Expert Werkstudent*in (m/w/x) bist du ein wichtiger Teil unseres Care Teams und die erste Anlaufstelle für unsere Patient*innen. Du unterstützt unsere Nutzer per Chat, E-Mail und Telefon und sorgst dafür, dass sie sich bei Cara Care jederzeit gut aufgehoben und verstanden fühlen.
Du erhältst spannende Einblicke darin, wie wir unsere Patient*innen begleiten, ihre Bedürfnisse verstehen und unsere digitalen Therapieprogramme kontinuierlich weiterentwickeln.
Dabei verbindest du Empathie mit lösungsorientiertem Denken: Du beantwortest Fragen rund um unsere digitalen Therapieprogramme, unterstützt bei technischen und inhaltlichen Anliegen und gehst individuell auf die Rückmeldungen unserer Nutzer*innen ein. Gleichzeitig trägst du wertvolles Feedback in unser Team und hilfst dabei, unsere Produkte und Prozesse stetig zu verbessern.
Die Rolle ist bewusst sehr patient*innen und praxisnah gestaltet: Du übernimmst Verantwortung für deine eigenen Aufgaben, bringst deine Perspektive ein und kannst mit deiner Arbeit einen direkten Beitrag zu einer positiven Patient*innen Experience leisten.
🎯 Was du bei uns machen wirst:
Patient Care & Support
• Betreuung über App-Chat, E-Mail und Telefon
• Unterstützung bei inhaltlichen und technischen Fragen rund um unsere digitalen Therapieprogramme
• Individuelle und empathische Beantwortung von Anliegen und Rückmeldungen unserer Nutzer*innene
• Aufbau eines detaillierten Verständnisses für die Inhalte unserer Therapieprogramme, um Patient*innen bestmöglich unterstützen zu können
• Sicherstellung einer positiven und wertschätzenden Patient*innen Experience über alle Kommunikationskanäle hinweg
Patient Experience & Feedback
• Du bist eine zentrale Schnittstelle zwischen unseren Patient*innen und dem Cara Care Team
• Identifikation von wiederkehrenden Fragen, Problemen und Verbesserungspotenzialen
• Unterstützung dabei internen Prozesse kontinuierlich weiterzuentwickeln
• Aktiver Beitrag zu einer positiven Teamdynamik und zur Weiterentwicklung unserer Care-Prozesse
Requirements
🤓 Was du mitbringen solltest:
• Du bist aktuell in einem Studium eingeschrieben
• Du verfügst über Deutschkenntnisse auf muttersprachlichem Niveau und gute bis sehr gute Englischkenntnisse (mind. B2) in Wort und Schrift
• Du hast idealerweise bereits erste Erfahrungen im Customer Care, Kundensupport oder in einer vergleichbaren Rolle gesammelt
• Du hast eine hohe Affinität zu digitalen Produkten und fühlst dich im Umgang mit neuen Tools und digitalen Anwendungen wohl
• Du begegnest Menschen mit Empathie, Geduld und Freude – sowohl am Telefon als auch in schriftlicher Kommunikation
• Du denkst und handelst lösungsorientiert und stellst die Bedürfnisse unserer Patient*innen in den Mittelpunkt
• Du arbeitest strukturiert, zuverlässig und eigenständig
• Du hast Freude daran, Verantwortung zu übernehmen und aktiv zur Verbesserung unserer Prozesse beizutragen
• Du bist bereit, gelegentlich auch am Wochenende unsere aktiven Nutzer zu unterstützen
Nice-to-Haves:
• Erste praktische Erfahrungen im Customer Support, Customer Success oder Patient Care
• Generelle technische Affinität und Freude daran, sich schnell in neue Tools einzuarbeiten
• Interesse an Digital Health, Digital Therapeutics oder Gesundheitstechnologie
• Erfahrung im Umgang mit verschiedenen Kommunikations- oder Support-Tools
• Interesse daran, aus Patient konkrete Verbesserungen für Produkte und Prozesse abzuleiten
🚀 Warum diese Rolle?
Du bekommst einen direkten Einblick in die Arbeit eines Digital-Health-Unternehmens und lernst unsere Patient aus erster Hand kennen.
Dein Beitrag geht dabei weit über das Beantworten einzelner Anfragen hinaus: Durch deinen direkten Kontakt mit unseren Patient*innen erhältst du wertvolle Einblicke in ihre Bedürfnisse und Herausforderungen und hilfst uns, daraus konkrete Verbesserungen für unsere Produkte, Kommunikation und Prozesse abzuleiten.
Wenn du eine abwechslungsreiche Werkstudent*innen Stelle suchst, in der du deine Kommunikationsstärke und Empathie mit deiner Affinität zu digitalen Produkten verbinden und gleichzeitig an einem sinnstiftenden Produkt im Bereich Digital Health arbeiten kannst, freuen wir uns darauf, dich kennenzulernen.
Benefits
•
💸 Faire Bezahlung
Du bekommst bei uns eine faire Vergütung, regelmäßige Gehaltschecks und natürlich die Technik, die du brauchst, um richtig gut arbeiten zu können.
•
🫶 Tolles Team
Dich erwartet ein lebendiges, interdisziplinäres Team sowie eine freundliche und unterstützende Arbeitsatmosphäre - inklusive regelmäßiger Team-Events vor Ort.
•
👨💻 Remote-first
Du willst von zu Hause arbeiten? Kein Problem. Du willst ins Büro in Berlin? Auch super. Wir sind remote-first – du arbeitest da, wo es für dich am besten passt.
•
🏝️ 30 Tage frei
Erholung ist wichtig. Bei uns bekommst du 30 freie Tage im Jahr: 26 Urlaubstage und 4 extra Mental Health Days für deine Pause zwischendurch.
•
🦉 Flexible Arbeitszeiten
Egal ob du morgens direkt loslegen willst oder lieber später startest – du gestaltest deinen Tag so, wie es zu dir passt.
• 🏋️ Urban Sports Club (USC): Zugang zu zahlreichen Sport-, Fitness- und Wellnessangeboten zu vergünstigten Konditionen
• 🧠 OpenUp: Zugang zu vielfältigen Angeboten rund um mentale Gesundheit und persönliches Wohlbefinden
• 🛍️ Corporate Benefits: Attraktive Rabatte und exklusive Angebote bei zahlreichen bekannten Marken und Anbietern
•
🚀 Du machst den Unterschied
Bei uns bist du nicht nur dabei, sondern mittendrin. Deine Ideen zählen und du kannst wirklich etwas bewegen.
Über Cara Care
Cara Care ist ein digitales Gesundheitsunternehmen mit der Mission, ganzheitliche, wissenschaftlich fundierte Unterstützung für Menschen mit Magen-Darm-Beschwerden anzubieten. Über unsere Apps können Betroffene Symptomauslöser identifizieren, personalisierte Empfehlungen erhalten und auf digitale Therapieprogramme zugreifen für:
• Reizdarmsyndrom (Cara Care für Reizdarm)
• Sodbrennen (Cara Care für Reflux und Reizmagen)
Unser Reizdarm-Programm ist offiziell vom Bundesinstitut für Arzneimittel und Medizinprodukte (BfArM) als erstattungsfähige digitale Gesundheitsanwendung (DiGA) zugelassen.
Unterstützt von Bayer
Wir freuen uns, dass Cara Care kürzlich Teil der Bayer-Gruppe geworden ist. Dieser Schritt stärkt unsere Mission und ermöglicht es uns, unseren Impact noch weiter auszubauen. Mit Bayers globaler Expertise im Gesundheitswesen und unserem innovativen digitalen Ansatz sind wir bereit, die Versorgung im Bereich Verdauungsgesundheit neu zu definieren.
Arbeiten bei uns
Bei Cara Care arbeitest du mit einem Team aus Ärzt:innen, Forschenden, Entwickler:innen, Produkt- und People-Expert:innen, die leidenschaftlich daran arbeiten, das Leben der Menschen zu verbessern. Wir lassen uns von unseren Patient:innen inspirieren und werden vom realen Impact angetrieben. Wir arbeiten schnell, eng zusammen und verlieren dabei nie die Bedeutung von Wohlbefinden – sowohl für unsere Nutzer:innen als auch für uns selbst.
Vielfalt ist uns wichtig
Wir glauben, dass diverse Teams bessere Produkte entwickeln. Deshalb setzen wir uns dafür ein, ein inklusives Umfeld für alle zu schaffen – unabhängig von Rasse, Religion, Hautfarbe, nationaler Herkunft, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Alter oder Behinderung.
Wir wissen, dass die Bewerbung für einen neuen Job ein großer Schritt ist, und wir schätzen deine Zeit und Mühe sehr. Wir freuen uns darauf, dich kennenzulernen!
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Nov 1, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: Cara CareSubmit résumé / applyOpen job source
Chief Technology Officer
About ActAI
There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal to no prompting.
Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. We believe products will greatl
About ActAI
There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal to no prompting.
Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. We believe products will greatly reduce hallucinations.
Our objective is to organise anyone's life, allowing us all to spend time on valuable and meaningful things
About the Role
The CTO will own technology strategy, architecture and engineering standards across the Group. This is a technical leadership role for someone who can operate across multiple businesses while remaining close to systems, architecture and engineering execution.
What you will be doing
• Own architecture and major technical decisions across group products and platforms.
• Review critical systems, architecture, infrastructure and code directly.
• Set engineering standards across reliability, security, performance, testing and code quality.
• Identify technical debt and architecture constraints and drive their resolution.
• Improve engineering productivity, development speed and production reliability.
• Decide where technology and infrastructure should be shared across Group businesses.
• Recruit and assess senior engineers, technical leads and engineering leaders.
What you will need
• Deep software engineering background with experience building and scaling production systems.
• Strong knowledge of backend systems, APIs, databases, cloud infrastructure and distributed systems.
• Experience making architecture decisions across multiple products or engineering teams.
• Strong technical judgement and ability to challenge engineering decisions at implementation level.
• Capable of building world-class engineering teams.
• Still technically hands-on - able to review code, architecture, incidents and difficult engineering problems directly.
Originally posted on Himalayas
There are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native. Our mission is to build proactive applications for anyone in the world, who are not used to complex prompting. We aim to bring intelligence to conversations, errands, organising and workflows, with minimal to no prompting.
Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. We believe products will greatly reduce hallucinations.
Our objective is to organise anyone's life, allowing us all to spend time on valuable and meaningful things
About the Role
The CTO will own technology strategy, architecture and engineering standards across the Group. This is a technical leadership role for someone who can operate across multiple businesses while remaining close to systems, architecture and engineering execution.
What you will be doing
• Own architecture and major technical decisions across group products and platforms.
• Review critical systems, architecture, infrastructure and code directly.
• Set engineering standards across reliability, security, performance, testing and code quality.
• Identify technical debt and architecture constraints and drive their resolution.
• Improve engineering productivity, development speed and production reliability.
• Decide where technology and infrastructure should be shared across Group businesses.
• Recruit and assess senior engineers, technical leads and engineering leaders.
What you will need
• Deep software engineering background with experience building and scaling production systems.
• Strong knowledge of backend systems, APIs, databases, cloud infrastructure and distributed systems.
• Experience making architecture decisions across multiple products or engineering teams.
• Strong technical judgement and ability to challenge engineering decisions at implementation level.
• Capable of building world-class engineering teams.
• Still technically hands-on - able to review code, architecture, incidents and difficult engineering problems directly.
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Nov 1, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: BjakSubmit résumé / applyOpen job source
Medical Virtual Assistant - Patient Access & Intake Operations [Remote]
Medical Virtual Assistant - Patient Access & Intake Operations [Remote]
About Legion Health
At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we are on a mission to deliver that at scale.
Legion Health is a full-stack AI-native psychiatry network. Our clinicians provide care directly to patients, and AI agents automate key parts of our care operations, including scheduling, risk analysis, billing, and patient coordination. Our vision is a 10X better patient expe
Medical Virtual Assistant - Patient Access & Intake Operations [Remote]
About Legion Health
At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we are on a mission to deliver that at scale.
Legion Health is a full-stack AI-native psychiatry network. Our clinicians provide care directly to patients, and AI agents automate key parts of our care operations, including scheduling, risk analysis, billing, and patient coordination. Our vision is a 10X better patient experience: higher quality, less expensive, and more scalable than ever before.
Join us as we build the future of mental health, powered by both humans and AI.
Role Logistics
• Job Type: Contract
• Role Type: Patient Access / Patient Experience Operations
• Ideal Experience Level: 2+ years of experience
• Location: Fully Remote
• Work Hours: 1:00 PM to 9:30 PM Central Time
The Opportunity
We are looking for a detail-oriented, healthcare-fluent Virtual Assistant with excellent communication skills to support patients during the earliest and most important parts of their care journey.
This role is ideal for someone who is exceptional in spoken and written English, organized under pressure, and comfortable working across phone calls, patient messaging, scheduling, documentation, and internal coordination. You will help ensure that patients are contacted quickly, prepared clearly, routed correctly, and supported warmly before their first visit.
Excellent communication skills are a must. You will be speaking and writing with patients every day, often when they are confused, anxious, delayed, frustrated, or missing key next steps. The right person can explain things clearly, warmly, and accurately in English while keeping patients calm and moving forward.
We strongly prefer candidates with pharmacy, medical, nursing, behavioral health, or other healthcare licensure or formal clinical training outside the United States. This is a non-clinical role, and you will not provide medical advice, diagnosis, or treatment. However, clinical fluency is a major advantage because you will help patients understand logistics, prepare for appointments, gather documentation, and route sensitive issues to the appropriate clinical team.
A major focus of this role may include supporting patients with ADHD-related intake needs. You should be comfortable learning our protocols, understanding documentation requirements, coordinating next steps, and helping patients feel prepared while staying firmly within a non-clinical scope.
Responsibilities and Deliverables
• Respond to new patient leads and booked patients quickly across phone, messaging, and internal systems
• Communicate with patients clearly, warmly, and professionally in both spoken and written English
• Provide a warm, professional patient welcome and help patients understand what to expect before their first appointment
• Explain next steps simply and accurately, especially when patients are confused, anxious, or missing required items
• Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks
• Monitor patients who may have missing paperwork, insurance issues, pharmacy-related questions, documentation needs, or other blockers before care
• Help manage patient access workflows across self-serve signups, referrals, Zocdoc leads, and other inbound sources
• Support ADHD-related patient preparation, including helping patients understand required logistics, documentation, ROI steps, and appointment expectations
• Track and escalate patient concerns, refill or prescription coordination needs, prior authorization issues, and clinical questions to the appropriate team
• Accurately document patient interactions so that teammates and clinicians have clear context
• Follow scripts and SOPs while also noticing where workflows can be improved
• Help reduce delays in patient outreach by maintaining strong response times and consistent follow-through
• Identify recurring patient issues and share feedback with operations, product, and clinical teams
• Maintain a reliable, high-speed internet connection for smooth phone and messaging work
• Always aim to deliver the best possible experience for patients and families
You Will Be Successful If You Are
• Exceptional in spoken and written English communication
• Clear, warm, and confident on patient phone calls
• Able to explain next steps simply without sounding robotic, confusing, or dismissive
• Strong at documenting patient interactions clearly so teammates know exactly what happened
• Calm and professional when patients are frustrated, worried, delayed, or stuck
• Kind, patient, and empathetic in sensitive healthcare conversations
• Highly organized and able to manage many patient conversations without losing details
• Comfortable working in a fast-paced startup environment where processes may evolve quickly
• Comfortable using tools like Slack, Dialpad, Healthie, CRMs, EHRs, or similar platforms
• Able to partner closely with clinical teams while staying within a non-clinical role
• Curious, proactive, and willing to learn the details of our care model, provider workflows, and patient access process
Ideal Background and Skills
• 2+ years in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or similar work
• Strong English communication skills are required; candidates who are not comfortable with high-volume patient calls and written patient messaging will not be a fit
• Strong preference for candidates who are licensed or trained healthcare professionals outside the U.S., such as pharmacists, physicians, nurses, medical technologists, psychologists, or other healthcare professionals
• Pharmacy experience is especially valuable, including familiarity with prescriptions, refills, prior authorizations, controlled substance workflows, or medication-related patient questions
• Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation is highly preferred
• Experience supporting U.S.-based patients or U.S. healthcare workflows is a plus
• The most important qualifications are patient empathy, excellent communication, healthcare fluency, operational execution, and clear documentation
Important Note on Scope
This is a non-clinical operations role. You will not provide medical advice, diagnose patients, make treatment decisions, or practice under any medical or pharmacy license. Your role is to support patient logistics, documentation, coordination, and escalation so that patients receive timely and high-quality care from the appropriate clinical team.
Compensation and Benefits
• Hourly Compensation: $5-$15 per hour, depending on experience
• Work Hours: 1:00 PM to 9:30 PM Central Time
• Work Setup: Fully Remote
• Impact: Work on something that truly matters to patients and families while helping build a faster, more scalable mental health care system
Originally posted on Himalayas
About Legion Health
At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we are on a mission to deliver that at scale.
Legion Health is a full-stack AI-native psychiatry network. Our clinicians provide care directly to patients, and AI agents automate key parts of our care operations, including scheduling, risk analysis, billing, and patient coordination. Our vision is a 10X better patient experience: higher quality, less expensive, and more scalable than ever before.
Join us as we build the future of mental health, powered by both humans and AI.
Role Logistics
• Job Type: Contract
• Role Type: Patient Access / Patient Experience Operations
• Ideal Experience Level: 2+ years of experience
• Location: Fully Remote
• Work Hours: 1:00 PM to 9:30 PM Central Time
The Opportunity
We are looking for a detail-oriented, healthcare-fluent Virtual Assistant with excellent communication skills to support patients during the earliest and most important parts of their care journey.
This role is ideal for someone who is exceptional in spoken and written English, organized under pressure, and comfortable working across phone calls, patient messaging, scheduling, documentation, and internal coordination. You will help ensure that patients are contacted quickly, prepared clearly, routed correctly, and supported warmly before their first visit.
Excellent communication skills are a must. You will be speaking and writing with patients every day, often when they are confused, anxious, delayed, frustrated, or missing key next steps. The right person can explain things clearly, warmly, and accurately in English while keeping patients calm and moving forward.
We strongly prefer candidates with pharmacy, medical, nursing, behavioral health, or other healthcare licensure or formal clinical training outside the United States. This is a non-clinical role, and you will not provide medical advice, diagnosis, or treatment. However, clinical fluency is a major advantage because you will help patients understand logistics, prepare for appointments, gather documentation, and route sensitive issues to the appropriate clinical team.
A major focus of this role may include supporting patients with ADHD-related intake needs. You should be comfortable learning our protocols, understanding documentation requirements, coordinating next steps, and helping patients feel prepared while staying firmly within a non-clinical scope.
Responsibilities and Deliverables
• Respond to new patient leads and booked patients quickly across phone, messaging, and internal systems
• Communicate with patients clearly, warmly, and professionally in both spoken and written English
• Provide a warm, professional patient welcome and help patients understand what to expect before their first appointment
• Explain next steps simply and accurately, especially when patients are confused, anxious, or missing required items
• Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks
• Monitor patients who may have missing paperwork, insurance issues, pharmacy-related questions, documentation needs, or other blockers before care
• Help manage patient access workflows across self-serve signups, referrals, Zocdoc leads, and other inbound sources
• Support ADHD-related patient preparation, including helping patients understand required logistics, documentation, ROI steps, and appointment expectations
• Track and escalate patient concerns, refill or prescription coordination needs, prior authorization issues, and clinical questions to the appropriate team
• Accurately document patient interactions so that teammates and clinicians have clear context
• Follow scripts and SOPs while also noticing where workflows can be improved
• Help reduce delays in patient outreach by maintaining strong response times and consistent follow-through
• Identify recurring patient issues and share feedback with operations, product, and clinical teams
• Maintain a reliable, high-speed internet connection for smooth phone and messaging work
• Always aim to deliver the best possible experience for patients and families
You Will Be Successful If You Are
• Exceptional in spoken and written English communication
• Clear, warm, and confident on patient phone calls
• Able to explain next steps simply without sounding robotic, confusing, or dismissive
• Strong at documenting patient interactions clearly so teammates know exactly what happened
• Calm and professional when patients are frustrated, worried, delayed, or stuck
• Kind, patient, and empathetic in sensitive healthcare conversations
• Highly organized and able to manage many patient conversations without losing details
• Comfortable working in a fast-paced startup environment where processes may evolve quickly
• Comfortable using tools like Slack, Dialpad, Healthie, CRMs, EHRs, or similar platforms
• Able to partner closely with clinical teams while staying within a non-clinical role
• Curious, proactive, and willing to learn the details of our care model, provider workflows, and patient access process
Ideal Background and Skills
• 2+ years in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or similar work
• Strong English communication skills are required; candidates who are not comfortable with high-volume patient calls and written patient messaging will not be a fit
• Strong preference for candidates who are licensed or trained healthcare professionals outside the U.S., such as pharmacists, physicians, nurses, medical technologists, psychologists, or other healthcare professionals
• Pharmacy experience is especially valuable, including familiarity with prescriptions, refills, prior authorizations, controlled substance workflows, or medication-related patient questions
• Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation is highly preferred
• Experience supporting U.S.-based patients or U.S. healthcare workflows is a plus
• The most important qualifications are patient empathy, excellent communication, healthcare fluency, operational execution, and clear documentation
Important Note on Scope
This is a non-clinical operations role. You will not provide medical advice, diagnose patients, make treatment decisions, or practice under any medical or pharmacy license. Your role is to support patient logistics, documentation, coordination, and escalation so that patients receive timely and high-quality care from the appropriate clinical team.
Compensation and Benefits
• Hourly Compensation: $5-$15 per hour, depending on experience
• Work Hours: 1:00 PM to 9:30 PM Central Time
• Work Setup: Fully Remote
• Impact: Work on something that truly matters to patients and families while helping build a faster, more scalable mental health care system
Originally posted on Himalayas
- Application URL
- Apply on the source website
Posted: Sep 2, 2026 · Apply by: Nov 1, 2026 · Source: Generic Job Feed · Open job source/application
Posted by: Legion HealthSubmit résumé / applyOpen job source
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