Reliable people. Complete back-office support. Zero hiring friction.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Zuora is the leader in monetization for subscription and usage-based businesses. On our strategic customer team, Solutions Engineers partner with Account Executives to win technical decisions on enterprise deals — and stay close to customers after the sale for adoption and expansion.

This is a hands-on role: you’ll design, build and demo solutions, run POCs when the deal requires it (APIs, data, integrations), and remain close to customers post sale in a strategic capacity.

In this role, you will:

• Partner with AEs on enterprise sales cycles: discovery, solution design, demos, and technical wins

• Scope quote-to-cash solutions across billing, CPQ, and revenue — including subscription and usage-based pricing where relevant

• Build tailored demos and proofs of concept aligned to customer requirements

• Present to technical and business stakeholders, including senior leadership

• Support technical health on assigned accounts and surface expansion opportunities

• Collaborate with Product, Services, Support, and partners; contribute to RFPs and customer events as needed

• Travel within your territory when required

About You

Required

• 5+ years in Sales Engineering, Presales, Solution Consulting, or Solution Architecture on enterprise B2B SaaS deals

• Demonstrated hands-on technical aptitude — you can configure, integrate, and build (not demo-only)

• Experience in at least one of: billing/subscription platforms, quote-to-cash, ERP/finance systems, or revenue operations — Zuora experience not required

• Strong communication with engineers, finance, and business buyers

Preferred

• Usage-based or consumption billing (metering, rating, mediation)

• Telecom or other high-volume usage models

• AI or usage-heavy product monetization

• Structured deal methodology (e.g. MEDDIC)

• Bachelor's degree or equivalent practical experience.



About the Team

You will be part of a team focused on winning and expanding complex enterprise quote-to-cash opportunities by combining technical depth, business acumen, and customer partnership.

This team works closely across Account Executives, Product, Solutions, partners, and customer stakeholders to:

• Solve complex monetization and billing challenges

• Deliver tailored technical strategies, demos, and proofs of concept

• Support customers from pre-sales through post-sale technical health and adoption

• Surface customer insight that shapes roadmap and solution direction

• Help customers scale modern consumption and AI-native business models

This is a highly collaborative environment for someone who wants to go beyond standard demos and play a meaningful role in shaping solution architecture, customer outcomes, and long-term growth.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs

• Medical, dental, and vision insurance

• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break

• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)

• Learning & development stipend to support ongoing growth

• Opportunities to volunteer and give back, including charitable donation matching where available

• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions

• Learn constantly and iterate often

• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Compensation

The OTE range for this role is $124,375 - $251,160. OTE includes base salary and target variable compensation. A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.

Base Pay Details

$99,500—$193,200 USD

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Learn more at applied.co.

We are an in-office company, and our expectation is that full-time employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments. This in-office expectation does not apply to contractor positions

About the role

This role maintains and executes the systems infrastructure, and process support for our ATS, Ashby and understands how critical it is to power a world-class recruiting function. The team's mission is to ensure every recruiter, hiring manager, and candidate experiences a seamless, data-informed hiring process from requisition open through Day 1. This role keeps Applied Intuition's recruiting technology stack—Ashby, its integrations, and emerging AI tooling—running cleanly day to day, and turns recurring friction into documented, scalable process improvements. Working alongside Recruiting Operations and the People Analytics team, they are a key steward of the data hygiene that feeds reporting. It is a high-impact opportunity to build depth in recruiting infrastructure at one of the fastest-growing physical AI companies.

At Applied Intuition, you will:

•
Administer and maintain the recruiting tech stack (Ashby, integrations, downstream systems)—configuring workflows, interview plans, permissions, and templates, and monitoring data integrity across global teams.

•
Serve as first-line support for recruiters and hiring managers: triage and resolve tickets, troubleshoot issues with offers, approvals, scheduling, and candidate communications, and escalate systemic problems with clear documentation.

•
Manage core recruiting operations workflows, including PID and requisition management, approval routing, and offer process execution.

•
Identify recurring points of recruiter friction and implement process improvements that speed up hiring and hold up as the organization grows.

•
Support the Analytics team on reporting: build and maintain Ashby reports and dashboards, audit data quality, and help interpret pipeline health, funnel conversion, and capacity metrics.

•
Deploy AI-powered solutions across recruiting workflows—automating repetitive tasks, improving candidate experience, and reducing manual data entry.

•
Partner with People Operations on onboarding handoffs and IT on system integrations and access management to keep cross-functional processes aligned.

•
Write and maintain documentation, SOPs, and enablement materials so process changes actually stick.

We're looking for someone who has:

•
Minimum 2 years of experience in recruiting operations, recruiting coordination, HR technology, or systems administration.

•
Hands-on Ashby experience is required—including workflow and interview plan configuration, permissions, and building/maintaining reports.

•
Experience implementing process improvements or automation—including AI/ML tooling—with clear before-and-after operational results.

•
Strong analytical skills: comfortable working in spreadsheets and ATS reporting, spotting data quality issues, and translating findings into practical recommendations.

•
Systems thinking orientation—able to map dependencies across tools, teams, and processes, and anticipate the downstream effects of a change before making it.

•
High attention to detail and strong follow-through in a high-volume, fast-changing environment, with the judgment to know when to escalate.

•
Clear written communication and a service mindset toward recruiters, hiring managers, and candidates.

Nice to have:

•
Experience supporting a rapidly scaling or global recruiting team.

•
Familiarity with HRIS platforms (Workday preferred) scheduling tools like ModernLoop, sourcing tools (LinkedIn Recruiter and Juicebox), or assessment platforms and how they integrate with an ATS.

•
Light scripting, API, or no-code automation experience (e.g., Zapier, Workato, Python).

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

FOR US-BASED ROLES: Applied Intuition is committed to providing an accessible and inclusive application and interview experience to applicants who are disabled veterans and other applicants with disabilities or medical conditions. Reasonable accommodations are available, requesting an accommodation will not affect your candidacy in any way, and you are not required to disclose the nature of your disability or medical condition in order to make a request.
If you require an accommodation please contact careers@applied.co. We will work with you!

Company Description
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
Job Description
Purpose: The Customer Service Specialist (CSS) successfully works with prospects and existing customers by offering a world-class experience throughout all points of contact. This role collaborates cross-functionally with teams across Lingraphica’s business units to improve customer-facing channels. The CSS is responsible for addressing non-product inquiries, resolving Tier 1 issues, and properly triaging and escalating customer concerns. Tier 1 issues include basic troubleshooting for all Lingraphica products such as free apps, customer accounts, and devices. This position is responsible for providing exceptional customer service in a timely manner. 
Responsibilities: 

• Maintains knowledge of all product enhancements, website improvements, marketing campaigns, and other developments that may impact frontline volume across all channels 

• Comfortably interacts with prospects and existing customers by providing a superb experience to both create and maintain relationships/partnerships 

• Identifies and provides a resolution for Tier 1 product issues Lingraphica customers are experiencing 

• Proactively follows up with customers to ensure their concerns are resolved 

• Communicates with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail and online chat 

• Monitors and reports customer inquiry trends, recurring issues, and frontline insights using CRM data to support operational improvements and enhance the customer experience. 

• Effectively liaises with key functions such as Reimbursement, Funding & Benefits, and Product Support to improve customer-facing processes or services 

• Recognizes opportunities to support customer progression by identifying potential engagement needs and ensuring timely handoff to the appropriate team. 

• Manages frontline activities using a ticket system to document issues, opportunities, and “transfers” to departments for follow-up 

• Assists with de-escalating customer service matters including but not limited to:

• Technical issues with our devices, websites, online therapy platform 

• Shipping 

• Provides support to other customer service areas such as communication partner training, and product support teams

• Provides education on Lingraphica's products, services, and trial process while identifying engagement opportunities and appropriately connecting prospective customers with the Intake & Engagement team for consultative follow-up. 

• Maintains an expert knowledge of Lingraphica devices, accessories, web programs, and mobile applications 

• Maintains an understanding of the pre-trial sales journey and collaborates with Intake & Engagement and Trial Onboarding teams to ensure a seamless customer experience across all pre-trial touchpoints. 

• Conduct proactive customer outreach from designated campaign lists to check in on customers' communication progress, device experience, and support needs, connecting them with additional services, technical resources, or other appropriate next steps when applicable. 

Qualifications
Knowledge, Skills & Abilities 

• Curious thinker with a desire to improve existing processes

• Excellent communication skills (written, verbal and listening) 

• Ability to assist individuals who have aphasia and other speech/language challenges with empathy and compassion 

• Able and eager to deliver a positive customer experience 

• Excellent time management and multi-tasking skills 

• Ability to perform above expectations in a fastpaced and dynamic environment 

• Teamwork, especially as an expert at getting things done, all with a positive attitude 

• Fluent proficiency in Spanish, preferred 
Education & Experience 

• Bachelor’s Degree, preferred, or equivalent combination of education and experience 

• 2 years Customer Service experience, required 

• Experience offering Tier 1 customer support, preferred 

• Proficiency with Microsoft Office, VOIP, Zoom, required

• Experience with HubSpot or other CRM, preferred 
Additional Information
Work Environment & Physical Demands
Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access. 
This role requires the ability to operate a computer, communicate verbally, and participate in virtual meetings with or without reasonable accommodation. 
Travel
Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings 
Accommodations
At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilities required, as well as the physical demands associated with the role. We recognize that everyone’s needs are unique, and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.
If you require an accommodation, please reach out to Human Resources at humanresources@lingraphica.com for assistance. We are here to help! 
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. A $3,000 bilingual differential is provided when applicable. Placement in the range is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with ConnectWise products.

Essential Duties & Responsibilities:

• Provides support to partners with a high attention to detail

• Researches, analyzes, and documents findings

• May influence others within the Services & Support team through the explanation of facts, policies, and practices

• Interacts with partners to provide support via email, phone, chat, cases, and remote sessions

• Maintains a knowledge base of our products and services and provides high quality support to partners during each interaction

• Discusses partners’ operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies

• Provides guidance and performs regular queue review for junior team members

• Identifies and escalates trending issues and potential software defects to leadership and development

• Acts as an escalation point for complex issues

• Contributes to written articles for internal and external knowledge base

• Identifies and escalates situations requiring urgent attention to appropriate teams

• Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering

• Manages a queue of resolving support cases

• Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem

• Communicates new release features and improvements to our partners that better their experience

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision

• Practical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per partner requirement

• Strong customer service skills

• Strong desire to help our partners and peers

• Excellent written and verbal communication skills

• Strong interpersonal skills and willingness to work alongside multiple cross-functional teams

• Organized and strong attention to detail

• Preferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets

Non- Negotiable Skills:

·       Hands-on experience with SentinelOne, Bitdefender, and Remote Monitoring & Management (RMM) tools is required.

·       Troubleshooting in Windows workstation and server environments

·       Ability to multitask and change focus at a moment’s notice

·       Must be proactive, self-motivated and attentive to detail

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 2+ years of relevant experience

• Preferred: 1+ years of experience working in a technical service-oriented position

• Preferred: 1+ years troubleshooting Windows and Linux servers

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We operate as a dedicated extension of our clients’ teams, providing high-quality operational support to U.S.-based businesses.

We are currently looking for an experienced Healthcare Recruiter to join our team and support a leading U.S.-based ABA Therapy Services provider.

This is a maternity leave contract position, with the possibility of becoming a permanent position based on business needs and performance.

The successful candidate will be responsible for identifying, screening, interviewing, and supporting the recruitment of qualified healthcare professionals, with a strong focus on ABA Therapists, Behavior Technicians (BTs/RBTs), BCBAs, and other therapy professionals.

This is an excellent opportunity for a recruiter who enjoys working in a fast-paced environment, has strong people skills, and can quickly identify whether a candidate has the right experience, qualifications, communication style, and overall fit for a healthcare role.

About the Client

Our client is a growing U.S.-based provider of Applied Behavior Analysis (ABA) therapy and autism support services, dedicated to supporting children and their families throughout their care journey.

They provide ABA therapy across in-home, daycare, and center-based settings, while also offering additional support services such as occupational and speech therapy, IEP support, caregiver training, referrals, and parent support.

Their approach is centered around providing practical, individualized care while supporting not only the child receiving therapy, but also the caregivers and families around them.

If you are passionate about recruitment and enjoy connecting talented healthcare professionals with meaningful opportunities, this is an exciting opportunity to become part of a team making a real difference in the lives of children and families.

PLEASE NOTE:

• Contract Type: Maternity Leave Contract.

• Potential Permanent Opportunity: Possibility of becoming permanent based on business requirements and performance.

• Working Hours: Monday – Friday | 3:00 PM – 12:00 AM South African time – subject to daylight savings.

• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.

• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.

• Work Environment: Fully remote.

Job Responsibilities (not limited to):

• Coordinate and fill cases by matching available and suitable ABA Therapists, Behavior Technicians (BTs/RBTs) and BCBAs (Board Certified Behavior Analysts) with families.

• Sourcing, screening and interviewing of potential top talent for available cases.

• Communicate with clinicians and families to ensure appropriate coverage.

• Onboard clinicians and prepare them to begin providing services.

• Manage sensitive, nuanced customer service interactions with professionalism and care.

• Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment.

Industry Experience:

• ABA experience is a plus, but not essential.

• Previous experience as a Recruiter in the healthcare industry.

• Psychology background might also be advantageous.

Soft Skills (Essential):

• Excellent English communication and fluency.

• High emotional intelligence and strong intuition.

• Friendly, patient, and empathetic personality.

• Highly organized, detail-oriented, and able to move quickly when needed.

• Strong problem-solving and “puzzle-piece” matching ability.

Technical Skills:

• Good general computer literacy.

• Comfortable working across multiple systems and digital platforms.

• Proficient in Microsoft Office and Outlook.

• Experience with ATS or recruitment platforms is advantageous.

• No advanced Excel skills required.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Overview

DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, state and local government and commercial clients in health care, technology, and financial services industries.

The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges - together.

We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make vision a reality.

Project Description:

DRT provides solutions to address diverse, complex, and emerging problems within the public health domains. Our support includes the design, development, and enhancements of internal and external applications, websites, and database solutions with geospatial components. Our team develops innovative data capture and analysis techniques in the field to enhance emergency response efforts all around the world.

Job Summary:

The GIS Application Developer works directly with public health GIS analysts, coordinators, epidemiologists, and other technologists to design, develop, deploy, and maintain IT solutions. The developer builds complex applications for new and existing complex GIS systems. Following an Agile DevOps methodology, builds and tests systems their integration.

Responsibilities:

• Designs, configures, customizes, and deploys new features to existing solutions; builds features from customer requirements, managing data flows, and performing routine maintenance, enhancements, and bug fixes

• Develops and manages a schedule to meet deliverables and establish estimated completion dates

• Follows the government’s software development lifecycle framework and provides agreed upon project documentation

• Supports requirements elicitation and provide feedback to optimize requirements to align to development best practices; works with business owners and analysts to define workflows and develop user stories

• Completes tasks on time with minimal supervision but supports collaboration across teams

• Provide performance monitoring and tuning, service configuration, security, and licensing when needed

• Provide user management support

• Troubleshoot hardware, software, and network issues

• Administer Enterprise Geodatabases using SQL

• Automate analysis and reporting tasks using scripting languages such as Python/JavaScript to support field operations

• Produce static and interactive cartographic products to communicate complex concepts to audiences of all types

Required Experience:

• Must have or be able to obtain a Public Trust with the US federal government

• At least seven (7) years’ experience in IT development roles

• Three (3) or more years of experience with relational database management systems using SQL

• Three (3) or more years of GIS analysis experience

• Experience with developing mobile-first/responsive, dynamic, and scalable web applications

• Knowledge of geospatial and mapping concepts such as spatial analysis, map projections, etc.

• Excellent data management skills

• Browser: web workers, service workers, Web Assembly (Wasm), HTTP range requests

• Web Mapping: MapLibre, OpenLayers, ArcGIS Maps SDK for JavaScript

• API Integration: ASP.NET web api, REST api

• Web UI: HTML/CSS, Bootstrap, D3.js, DataTables.net

• Cloud-native Data Formats: parquet, geoparquet, pmtiles, COG (cloud native geotiff)

• Cloud platforms: Azure Cloud Storage, Azure Functions

• Geospatial databases - PostGIS, Spatial SQL

• Programming: JavaScript, python, Node.js, C#

• CLI: vector/raster tile generation, gdal/ogr, tippecanoe

• Module bundlers: Webpack, Vite

• Web Accessibility: WCAG-Section 508, Axe DevTools, Google Lighthouse

Preferred Experience:

• Experience with CDC environment and standards: SDLC, technical architecture, release processes

• Experience using Esri ArcGIS Enterprise (Portal), ArcGIS Online, ArcGIS Server, SDE

• Experience with Agile and DevOps methodologies

• Esri or Azure certifications

• Cloud architectures: GeoLakehouse, Apache Iceberg, Hive partitioning, Hilbert Ordering

• Browser Storage APIs-Origin Private File System (OPFS)

• Deck.gl

• Geoarrow

• DuckDB

• SedonaDB

Education & Training:

• Bachelor’s Degree in Computer Science, GIS or related field

Work Authorization, Clearance Requirement, & Additional Information:

• This position requires the ability to obtain and maintain a U.S. government Public Trust clearance. Due to contract requirements, candidates must be U.S. citizens or lawful permanent residents (green card holders) to be eligible.

• No agencies, third parties, or Corp-to-Corp submissions.

Salary Range:

• $45/hour - $60/hour

• Salary commensurate with experience.

DRT Strategies, Inc. (DRT) follows the guidelines outlined by the Equal Employment Opportunity Commission (EEOC) to provide all employees and qualified applicants employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions, transgender status, and sexual orientation), national origin, age, genetic information, disability, protected veteran status, or any other protected characteristic under federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@drtstrategies.com, or by dialing 571-482-2517.

For additional information, please review the Know Your Rights: Workplace Discrimination is Illegal, E-Verify (English), E-Verify (Spanish). Right to Work (English), Right to Work (Spanish).

Please be aware of recruitment fraud where malicious individuals might pose as DRT Strategies. Only job postings and emails from drtstrategies.com are authentic and legitimate communications regarding DRT Strategies employment opportunities. Please contact Human Resources at hr@drtstrategies.com if you believe you have received a fraudulent email.

Info on the IT Help Desk Specialist role

Ready to take the next step in your international career? We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their global teams. We connect top LATAM talent with international product companies while providing full employer-of-record support and long-term career development.

In this opportunity, you will join a global IT Support function, providing Level 1 technical support to users across multiple locations and remote environments. You’ll be responsible for troubleshooting day-to-day technology issues, managing tickets, communicating with users, and escalating more complex issues to specialized IT teams.

Challenge

We’re looking for an IT Help Desk Specialist with strong troubleshooting and customer-service skills to support users across a global organization.

You will act as a first point of contact for technical issues involving Windows 11, Microsoft 365, Active Directory, identity and access management, networking, collaboration tools, hardware, and enterprise applications.

The ideal candidate is organized, detail-oriented, comfortable working independently, and able to communicate clearly with users of different technical backgrounds while following established support and security procedures.

Responsibilities

• Provide Level 1 technical support to users across global locations and remote environments.

• Respond to incidents and service requests based on business priority, impact, and SLA expectations.

• Perform initial troubleshooting and identify likely causes of technical issues.

• Own assigned tickets through resolution or appropriate escalation.

• Provide timely and professional updates to users throughout the support process.

• Accurately document troubleshooting steps, resolutions, communications, and escalation details in the ticketing system.

• Escalate advanced, administrative, security-related, or onsite issues to the appropriate IT teams.

• Follow established support procedures, knowledge articles, escalation paths, and service expectations.

• Assist with standardized user access and identity management requests within the Help Desk scope.

• Support newly introduced technologies, applications, AI capabilities, and other technology tools as they are incorporated into the support model.

• Participate in knowledge transfer and help improve documentation and troubleshooting procedures.

• Identify opportunities to improve the overall end-user support experience.

Support Scope

You will provide support across:

• Windows 11 endpoints and end-user computing devices.

• Microsoft 365 and common productivity applications.

• Active Directory, identity, and access management.

• Collaboration and communication platforms.

• Enterprise business applications and supported platforms.

• Endpoint hardware and peripherals.

• Networking and connectivity.

• Information security tools and processes.

• Remote access and connectivity technologies.

• New applications, AI capabilities, platforms, and technology tools introduced by the organization.

Mandatory Skills

• 2–3 years of experience providing IT support in a corporate environment.

• Experience providing remote technical support to users across multiple locations or regions.

• Strong Windows 11 troubleshooting skills.

• Working knowledge of Microsoft 365 and common end-user productivity applications.

• Working knowledge of Active Directory and identity and access management concepts.

• Understanding of basic networking and connectivity troubleshooting, including DNS and DHCP concepts.

• Experience working with ticketing systems and established incident and escalation processes.

• Strong troubleshooting, problem-solving, and analytical skills.

• Strong written and verbal communication skills.

• Strong customer-service orientation and ability to support users with different levels of technical proficiency.

• Ability to work independently while following established procedures and escalation paths.

• Strong attention to detail and commitment to accurate ticket documentation.

• Ability to prioritize tasks effectively in a fast-paced global support environment.

• Strong English communication skills.

Nice to Have

• Familiarity with Group Policy.

• Experience supporting users across global or distributed environments.

• Experience with additional identity and access management platforms.

• Experience supporting enterprise business applications.

• Experience with endpoint management and remote support technologies.

• Familiarity with information security processes and tools.

• Experience supporting new AI-powered technologies or modern workplace platforms.

Service & Security Expectations

• Follow established security policies, standards, and procedures.

• Protect confidential and sensitive information encountered while providing technical support.

• Follow approved identity verification and access-management procedures.

• Escalate suspected security incidents, unusual activity, or requests requiring elevated access through established channels.

Team & Environment

• Global IT Support function supporting users across multiple locations and remote environments.

• Collaborative environment with clear support procedures and escalation paths.

• Strong focus on customer service, troubleshooting, documentation, and operational reliability.

• Opportunity to work with a broad range of enterprise technologies and platforms.

• Environment that values continuous improvement, knowledge sharing, and reliable end-user support.

About Ubiminds

Our Culture

People First. We are all about people!

Challenge yourself. There’s always room for improvement and continuous improvement is in our essence.

Make it happen. Be ready to take challenges as they come. It’s all about attitude and commitment.

We’re in this together. We work as a team, thrive as a team, and evolve as a team.

Averaging on awesome. We work hard to deliver high-quality services and look forward to exceeding expectations.

Keep it real. We promise you honesty, transparency, and openness, regardless of the situation.

Perks and Benefits

As an IT Help Desk Specialist @Ubiminds, you:

• Work as part of an international technology team.

• Receive full back-office support, from career guidance to HR and concierge services.

• Enjoy our remote-first policy.

• Get your own MacBook.

• Have access to growth opportunities with other technology professionals through tech talks, chapter meetings, and remote happy hours.

• Improve your English through free lessons with a native English speaker.

• Participate in our Candidate Referral Bonus program.

• Have access to our Florianópolis headquarters whenever you want, with snacks, soft drinks, games, and weekly quick massages.

How our process works

• Interview with Tech Recruiter – chat about the job opening and your experience.

• Client process – this may vary depending on the opportunity.

• Offer 🎉

We may use artificial intelligence (AI) tools to support parts of the recruitment process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The AVP, BSA/AML Program Office is responsible for the governance, reporting, and program coordination functions that support the Bank’s BSA/AML and Sanctions compliance program. Reporting to the BSA/AML Officer, the AVP leads the BSA/AML Program Office team, including the function responsible for centralizing and coordinating new business and product requests into BSA/AML, and coordinates the BSA/AML Working Group Committee, develops and consolidates management and Board reporting across all BSA/AML functions, supports execution of program strategy and initiatives across the department, consolidates capacity and staffing needs across functional teams, and manages engagement coordination and financial tracking for the department.

The AVP works across all BSA/AML functional teams and partners with Legal, Finance, People & Culture, Internal Audit, Technology, and business line partners. The position requires practitioner-level BSA/AML knowledge sufficient to evaluate the substance of the reporting, analysis, and program activity for which the role is accountable.

What You Will Do:

Committee Governance and Reporting

• Coordinate the BSA/AML Working Group Committee, including charter maintenance, meeting cadence, agenda development, materials preparation, minutes, and tracking of decisions and action items to closure.

• Develop and consolidate periodic management reporting across all BSA/AML functions into an integrated view of program status.

• Prepare Board, Board committee, and executive management reporting, including metrics, trend analysis, and commentary on emerging risks and resource constraints.

• Coordinate BSA/AML reporting and escalations into enterprise risk, management, and Board committees, and confirm consistency of data and message across forums.

• Review reported results for accuracy and resolve discrepancies before distribution.

• Analyze reported data to identify trends, anomalies, and emerging issues, and escalate to the BSA/AML Officer.

• Coordinate program-level materials in response to regulatory examination, internal audit, and independent testing requests.

Program Strategy and Execution

• Coordinate execution of BSA/AML program strategy and initiatives across functional teams, including tracking dependencies and progress against commitments, and escalating matters to the BSA/AML Officer.

• Communicate program strategy, priorities, and initiative status across the BSA/AML Department so that functional teams understand objectives, timing, and their role in delivery.

• Coordinate BSA/AML participation in Bank-level strategic initiatives, and confirm that program activity remains aligned to enterprise strategy and priorities.

• Confirm that initiatives move from decision to operational execution, including identifying owners, confirming handoffs between teams, and following through to completion.

• Oversee centralized intake and coordination of new business, product, and partner requests into BSA/AML across onboarding, ongoing oversight, and change requests, working with Product, Partner Management, and business line program managers on timing and sequencing and with BSA/AML functional teams on second-line involvement.

Capacity and Staffing Coordination

• Work with BSA/AML functional leaders to gather, consolidate, and maintain a department-level view of capacity and staffing needs, including alert and case volumes, and open and planned roles.

• Analyze consolidated inputs for consistency and reasonableness, and work with functional leaders to resolve gaps or conflicting assumptions.

• Prioritize and sequence staffing requests across functions in consultation with the BSA/AML Officer, and support the development of business cases for permanent, contract, and outsourced resourcing.

• Partner with People & Culture and BSA/AML leadership on organizational structure, role definition, job description development, hiring prioritization, and onboarding.

• Track staffing and hiring progress against plan and escalate constraints that place regulatory commitment dates or program deliverables at risk.

Engagement and Financial Management

• Work with the BSA/AML Officer and senior leaders to facilitate the engagement process for external vendors, consultants, and advisors, including intake, internal approvals, and coordination with Vendor Management, Procurement, and Legal.

• Manage and track financials across BSA/AML engagements, including contracted amounts, invoicing, spend to date, and remaining commitments.

• Partner with Finance on budget development, forecasting, accruals, and variance analysis across all BSA/AML Department spend, including headcount and third-party costs.

• Provide the BSA/AML Officer and senior leaders with regular reporting on spend against budget and forecast, and flag variances and funding needs.

Team Leadership and Function Build-Out

• Lead and develop the BSA/AML Program Office team, including staff responsible for new business and product request coordination, with additional analyst roles expected as the function grows.

• Define the structure, roles, and operating procedures of the Program Office as it is built out, including allocation of work and coverage across governance, reporting, planning, and engagement activities.

• Set objectives, manage performance, and support the professional development of direct and indirect reports.

What You Will Need:

Required:

• Bachelor’s degree required; advanced degree (JD, MBA, or master’s in a related field) preferred.

• CAMS, CFCS, or equivalent financial crimes certification required.

• Project/program management certification (PMP or equivalent) a plus.

• 8+ years of progressive experience in BSA/AML, sanctions, or financial crimes compliance at a bank, credit union, or other regulated financial institution.

• 4+ years supporting BSA/AML program governance, program management, or comparable capacity.

• Experience preparing Board, Board committee, and executive management reporting on a compliance or risk program, including metric selection, trend analysis, and narrative development.

• Working knowledge of BSA/AML regulatory requirements, the FFIEC BSA/AML Examination Manual, and the regulatory examination process.

• Experience coordinating external vendors, consultants, or advisory engagements, including engagement intake, internal approvals, and financial tracking.

• People leadership experience, including managing professional staff, setting objectives, and developing a team.

• Advanced proficiency in Excel and PowerPoint, including building and maintaining models and executive-level presentations.

• Strong written and verbal communication skills, including materials prepared for Board, regulatory, and audit audiences.

• Direct experience performing or supervising core BSA/AML work — transaction monitoring and case investigation, SAR decisioning and filing, sanctions screening, KYC/CDD/EDD, or BSA/AML risk assessment.

• Experience consolidating and analyzing capacity, staffing, or resource data across multiple teams, and preparing resourcing recommendations for senior leadership.

• Experience tracking program or departmental financials, including budget, forecast, and third-party spend.

Preferred:

• Experience in a Banking-as-a-Service (BaaS), fintech partnership, or payments environment, including second-line involvement in third-party or partner oversight.

• Change management experience, including assessing readiness and driving adoption of new processes and standards.

Competencies

• Technical knowledge of financial crimes sufficient to evaluate the substance of the reporting, analysis, and program activity for which the role is accountable.

• Written and verbal communication, including the ability to condense complex, multi-team detail into clear material for senior audiences.

• Analytical and quantitative skills, particularly in metric design, financial tracking, and reconciling data across sources.

• Governance and program administration, including the ability to build structured, repeatable, and defensible processes.

• Stakeholder management and the ability to influence outcomes and hold peers to commitments without direct authority.

• Planning and prioritization, including translating regulatory and business priorities into governance routines and resource decisions.

• Attention to detail and organizational skills in managing complex, multi-workstream initiatives and documentation.

• Adaptability, resilience, and sound judgment in fast-paced and evolving regulatory environments.

• People leadership, including building a team, allocating work, and developing staff in a growing function.

• Discretion in handling confidential personnel, regulatory, and investigative matters.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $104,000– $174,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Job Title: MCP Expert
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:

• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.

• Deep understanding of algorithms, data structures, and performance tuning.

• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.

• Strong background in feature development and codebase refactoring.

• Proven ability to optimize software for performance and scalability.

• Exceptional written and verbal communication skills, with a keen attention to detail.

• Track record of success in collaborative, cross-functional teams, ideally in remote settings.

Preferred Qualifications:

• Previous experience working on large-scale, distributed codebases.

• Familiarity with modern AI or machine learning systems is a plus, though not required.

• Background in participating in rigorous code reviews and contributing to the development of software best practices.

Process:

• Apply to the role, filling out the screening questions

• Complete AI Interview (approx. 30 minutes)

• Technical Assessment (Tentative)

• Hiring Manager review

Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas

Job Title: AI Engineer
Job Type: Contractor (~15 hrs a week)
Location: Remote
Schedule: Flexible, you pick the hours and days (including weekends if desired)
Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
As an expert you will be creating Reinforcement Learning Environments which test an AI model’s ability to solve complex software engineering problems using Model Context Protocol (MCP) tools. Tasks may involve fixing bugs, implementing features, refactoring code, or optimizing performance while requiring agents to discover and reason over information from real MCP servers. You will design reproducible environments, deterministic verification, and golden reference solutions that accurately measure both MCP tool use and software engineering ability.
Required Skills and Qualifications:

• Proficiency in C++, Python, JAVA, GoLang, Typescript, or Rust.

• Deep understanding of algorithms, data structures, and performance tuning.

• Demonstrated experience in debugging complex software issues and delivering maintainable solutions.

• Strong background in feature development and codebase refactoring.

• Proven ability to optimize software for performance and scalability.

• Exceptional written and verbal communication skills, with a keen attention to detail.

• Track record of success in collaborative, cross-functional teams, ideally in remote settings.

Preferred Qualifications:

• Previous experience working on large-scale, distributed codebases.

• Familiarity with modern AI or machine learning systems is a plus, though not required.

• Background in participating in rigorous code reviews and contributing to the development of software best practices.

Process:

• Apply to the role, filling out the screening questions

• Complete AI Interview (approx. 30 minutes)

• Technical Assessment (Tentative)

• Hiring Manager review

Compensation Structure
Compensation is output-based; experts are paid per task that meets the project specifications. The time required to complete work may vary depending on the expert’s experience and workflow. Minimum submission requirements apply. Experts must submit a minimum of tasks per week.
Start Timeline & Availability
We typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.
Originally posted on Himalayas